PC Computer Technician

SUMMARY: Chileda’s Information Technology (IT) Department is responsible for the security and functionality of all network and technology on campus. Under direction of the Director of IT, the IT Computer Technician is responsible for working with staff, clients, and families to resolve residential and educational technology within Chileda. Tasked with problem-solving fundamental technology issues, maintaining inventory, new user account creation and training, resolving tier one help desk tickets, and assisting with other IT projects., * (Re)Install core applications such as MS Office, anti-virus clients, VPN software, and other office software titles.

• Troubleshoot, resolve, or create higher-level help desk tickets for reported user
• Aid in maintaining and updating FAQs, new user training documentation, and ongoing technical support for Chileda’s staff, clients, and families.
• Analyze problems and events to spot underlying trends, issues, and
• Protect Chileda’s value by keeping departmental information confidential, and cautioning users of unsafe practices.
• Create door cards for new staff with needed access.
• Establish accounts for incoming staff and students, disable accounts for outgoing staff and students, support login issues, and oversee the proper transition of hardware and phone extensions.
• Maintain an accurate up to date inventory of technology assets.
• Aid in testing, evaluating, and reviewing technology solutions for Chileda
• Perform other duties assigned by supervisor and department heads., Job functions will be completed primarily within an office setting. When needed to assist users the IT Computer Technician will be within other user offices throughout campus including the residential houses. Occasionally, the IT Computer Technician may be asked to work offsite at the Chileda DevelopmentLearning Center, Adult Family Home, and/or Shine building.

• Associate’s or Bachelor’s degree in a technology related field (or currently enrolled in) is preferred.
• PC and network certifications are
• Working knowledge and understanding of business productivity apps including Adobe Creative Cloud, Microsoft Office, Canva, and Edge.
• Possess a working knowledge and understanding of Windows 11, iOS, MacOS, Android OS, and ChromeOS and familiarity with utilizing Mobile/Remote Device Management tools.
• Have a willingness to solve complicated problems but understand when to ask for additional
• Analytical skills to understand problems and document
• Team-orientated attitude used to help departments meet their
• Possess strong communication skills, interpersonal skills, and relationship-building
• Possess the ability to manage and account for your time while prioritizing numerous

GENERAL HOURS OF DUTY: Full time, 40 hours per week. Work will primarily be performed between the hours of 10AM-6:30PM, Monday through Friday., The physical demands described here are representative of those that must be met by an employee to successfully perform the Job Duties of this position. The IT Computer Technician will be frequently typing, and using a mouse while operating a computer sitting at a desk. There is some walking, climbing of stairs, and carrying of equipment weighing less than 50lbs required for the position. The IT Computer Technician must have the ability to hear and speak with others for communication purposes.