Infrastructure Support Engineer

We are seeking an experienced, proactive IT Infrastructure Support Engineer to join our established Managed Service Provider (MSP) and IT services delivery team in Wembley. Operating out of our modern IT operations hub in Wembley Park (HA9), near the Park Royal business corridor, you will provide advanced 3rd-line technical support, system maintenance, and infrastructure implementation for corporate clients across Northwest London and the Home Counties.

In this hands-on engineering position, you will maintain, upgrade, and troubleshoot enterprise hybrid environments-spanning on-premises virtualization, Microsoft 365, Azure cloud infrastructure, network security appliances, and core storage frameworks-ensuring high availability, system performance, and strict SLA compliance., * 3rd-Line Escalations & Troubleshooting: Act as a senior escalation point for complex infrastructure issues, resolving critical server, network, and cloud outages reported by client service desks.

• Server & Virtualization Management: Administer, configure, and maintain Windows Server (2016/2019/2022), Active Directory, Group Policy (GPO), DNS/DHCP, VMware vSphere/ESXi, and Hyper-V environments.
• Cloud & Hybrid Infrastructure: Manage Microsoft 365 services (Exchange Online, SharePoint, Teams), Entra ID (Azure AD), Azure IaaS/PaaS components, and hybrid identity synchronization.
• Network & Security Operations: Configure and maintain enterprise firewalls (Fortinet, Sophos, Cisco Meraki), VPN gateways, VLANs, routing/switching, and endpoint security solutions (EDR/MDR).
• Backup & Disaster Recovery: Oversee corporate backup systems (Veeam, Datto), perform regular disaster recovery failover tests, and ensure data integrity across multi-tenant environments.
• Project Delivery & Onboarding: Assist in executing infrastructure upgrade projects, server migrations, cloud transitions, and client site onboardings within ITIL frameworks.

• Experience: Minimum 3-5 years of commercial experience as an IT Infrastructure Engineer, 3rd Line Support Engineer, or Systems Administrator within an MSP, IT service delivery firm, or corporate IT environment.
• Technical Certifications:
• Microsoft certifications (e.g., MS-700, AZ-104, Microsoft Certified: Azure Administrator Associate) are highly desirable.
• Cisco (CCNA), VMware (VCP), or CompTIA Network+/Security+ credentials are welcome.
• Core Technical Competencies:
• Deep expertise in Windows Server management, Active Directory, PowerShell scripting, and Microsoft 365 administration.
• Hands-on proficiency with VMware/Hyper-V virtualization, SAN/NAS storage arrays, and cloud hosting (Azure or AWS).
• Solid mastery of networking fundamentals (TCP/IP, VLANs, VPNs, Firewalls, Routing).
• Education: Higher National Diploma (HND) or Bachelor’s degree in Computer Science, Information Technology, or equivalent practical industry experience.
• Location & Mobility: Ability to work from our Wembley office (HA9 postcode area) on scheduled studio/hybrid days, with occasional local client site visits across Greater London. Valid UK Driver’s License preferred.

• Competitive base salary (depending on experience)
• Discretionary annual performance bonus
• Flexible hybrid working model (2-3 days office / home working)
• 25 days annual leave + public bank holidays
• Contributory pension scheme
• Fully funded technical certification program (Microsoft, Azure, Cisco, VMware)
• Private health insurance and employee assistance program (EAP)
• On-site parking, cycle-to-work scheme, and local Wembley Park discounts

Work Location & Setup

This position operates on a hybrid basis out of our IT services hub in Wembley Park, Greater London (HA9 postcode area), conveniently located adjacent to Wembley Park Station (Jubilee and Metropolitan lines), Wembley Central, and major road links (A406 North Circular and A40)-offering easy commutes from Harrow, Ealing, Brent, Central London, and Hertfordshire.

Pay: £44,000.00-£48,000.00 per year

Benefits:

• Company pension
• Free parking
• Life insurance
• On-site parking