Infrastructure Engineer

An Infrastructure Engineer supports and maintains infrastructure solutions and services as directed and according to departmental policy and Home Office strategy.

You will work in a team of Infrastructure Engineers ensuring services are delivered and supported as required. You will work with and support third parties to provide infrastructure services and with technical architects to translate architectural designs into operations., Your main day to day responsibilities will be:

• Building, configuring, transitioning, administering, and supporting enterprise toolsets used for monitoring the health and performance of the Home Office compute, storage, networking, physical and cloud infrastructure using commercial off the shelf (COTS) and open-source packages and solutions.
• Implementing and supporting event management solutions, toolsets, and methods of event aggregation from multiple sources and integrations with the IT Operations Management Solution.
• Proactively managing alerts & thresholds for monitored infrastructure and services, ensuring that technical solutions continue to meet business requirements.
• Responding to and supporting the resolution of incidents, problem analysis, root cause identification and fix; monitor resolution activities and progress updates to users.
• Using logical designs created by technical architects and required standards, methods & tools (including prototyping tools where appropriate) to build and implement enterprise tooling solutions.
• Working in cooperation with testing to ensure the integrity & quality of enterprise toolsets and solutions.
• Create, update, and maintain technical documentation, work instructions and guidance notes for supported toolsets.
• Build and test simple interfaces between systems or work on more complex integration as part of a wider team.

Working Pattern

Due to the business requirements of this role, it is only available on a full-time basis. However, compressed hours are available., Please see below the relevant six technical skills for Infrastructure Engineer:

• Development and implementation

• Systems Development o Systems design (DESN) - Level 3 o Testing (TEST) - Level 2

• Delivery and operation
• Technology Management o Systems installation and removal (HSIN) ? Level 2, All Civil Servants are expected to comply with the Civil Service Code, and its core values of integrity, honesty, objectivity and impartiality.

Additional Security Checks

As well as successfully obtaining UK Security Vetting clearance, candidates will be subject to a range of additional checks. The range of checks carried out will depend on whether you are a current Home Office employee, existing civil servant or an external new entrant as well as the role requirements. Further details are included in the Notes to Candidates.

Non-Police Personnel Vetting (NPPV)

You should currently hold, or be willing to obtain, Non-Police Personnel Vetting (NPPV) Level-3 vetting (including financial checks). This is essential for the role. For further information visit About the Police National Vetting Service , Warwickshire Police.

Formal offers of employment will not be made until successful candidates have obtained both NSV clearance and NPPV3 clearance.

For existing Civil Servants: Please note that failure to obtain NPPV3 Clearance may trigger a formal review of your National Security Vetting Clearance (NSV). Depending on the nature of the information identified, this could result in your NSV being revoked., If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes., * UK nationals

• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

You?ll have a demonstrable passion, skills, knowledge, or some experience in: ?

Understanding of core technical concepts, techniques and methods related to enterprise tools and ability to implement and support tooling solutions and offerings. ?

Implementing and supporting event management solutions, toolsets, and methods of event aggregation from multiple sources. ?

The use of IT Operations Management (ITOM) suites such as ServiceNow for supporting Event, Incident, Problem and Change Management. ?

Troubleshooting and resolving issues involving technologies across a variety of platforms. ?

Awareness of emerging technologies and how they could be applicable to the current business. ?

Effectively communicating at different levels, across support and engineering, business users, architecture, and suppliers. ?

Working within an ITIL Framework.

The essential criteria listed above are reflective of the Home Office Government Digital and Data Profession Career Framework (based on the industry standard SFIA framework)., + Service Management o Incident management (USUP) - Level 2

• People and skills
• People Management o Organisational facilitation (OFCL) - Level 3

Desirable Skills

Ideally you will have knowledge and/or experience of: ?

Networking concepts, switching, routing, firewalling, load balancing, hybrid cloud, virtualisation, compute, and storage technologies. ?

Maintaining focus on the whole life cycle of service delivery from design, development, and implementation through to operation and support., * Changing and Improving

Technical skills

We’ll assess you against these technical skills during the selection process:

• Systems design (DESN) - Level 3
• Testing (TEST) - Level 2
• Systems installation and removal (HSIN) ? Level 2
• IT infrastructure (ITOP) ? Level 2
• Incident management (USUP) - Level 2
• Organisational facilitation (OFCL) - Level 3, This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills., For guidance on the Technical skills, please refer to the SFIA 8Levels of responsibility ? English, Successful candidates must undergo a basic (or equivalent) criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

£41,750 - £44,250 New entrants to the Civil Service will start their role on the salary band minimum £41,750 for National Roles.

Recruitment and Retention Allowance (RRA): Up to £5,000 is available for candidates who demonstrate exceptional skills and experience evidenced at interview stage. GBP, In addition to your salary, a career with the Home Office offers a range of benefits, including:

• A Civil Service pension with an employer contribution of 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• 25 days annual leave on appointment, rising with service to 30 days.
• Eight days of public holidays, plus one additional privilege day.
• Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.
• The advertised role is eligible for a Digital Capability Allowance. Successful candidates with exceptional skills and experience may apply for a Recruitment and Retention Allowance.
• The allowance values are set by the Home Office, subject to remaining in a qualifying role. This allowance is non-contractual, non-pensionable, subject to an annual review and could be withdrawn at any time. Please see the Home Office Digital Recruitment and Retention Allowance Careers page for more information.
• For both new entrants and existing civil servants, the total compensation offer is a combination of base salary and, if applicable, a capability-based allowance.
• See more of our benefits on our careers website.