Infrastructure Engineer x2

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports.

Home Office Digital designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property.

As an Infrastructure Engineer within the Public Cloud Team, you will play a key role in delivering and supporting secure, scalable cloud services across Azure and AWS. A primary focus of the role is identity and access management, account and subscription vending, and the automation of cloud onboarding processes through Infrastructure as Code. You will work closely with architects, security teams and delivery teams to develop cloud platform capabilities, improve governance and operational efficiency, and provide reusable solutions that enable teams to consume cloud services securely and at scale.

This is an opportunity to shape and scale the Home Office’s public cloud capabilities. You will work with modern Azure and AWS technologies, drive automation, and play a key role in identity management and account/subscription vending at enterprise scale. The role offers exposure to complex technical challenges, collaboration with skilled specialists, and the chance to directly influence how secure cloud services are delivered across government., An Infrastructure Engineer supports and maintains infrastructure solutions and services as directed and according to departmental policy and Home Office strategy.

You will work in a team of Infrastructure Engineers making sure services are delivered and supported as required. You work with and support third parties to provide infrastructure services and with technical architects to translate architectural designs into operations.

Like many organisations we need to maintain our services 24/7, therefore, on occasions there may be a requirement to work out of hours, for which you will be paid an additional allowance., * building, configuring, transitioning, administering and supporting infrastructure technologies and solutions such as: compute, storage, networking, physical infrastructure, software, cloud, commercial off the shelf (COTS) and open-source packages and solutions

• resolving technical problems, ensuring that technical solutions continue to meet business requirements taking accountability for actions taken and decisions made
• identifying the correct procedures and appropriate channels for resolution and monitor resolution activities and progress updates to users
• investigating faults in systems, processes and services, and advise on the implementation of appropriate solutions and preventative measures
• working collaboratively to ensure that a set of IT products, suppliers and vendors come together to deliver an IT service
• using logical designs created by technical architects and required standards, methods and tools (including prototyping tools where appropriate) to build infrastructure solutions

Working Pattern

Due to the business requirements of this role, it is only available on a full-time basis. However, compressed hours are available.

Travel

Occasional travel may be required to other work locations within the UK according to business needs and may include overnight stays. All related costs will be reimbursed in line with Home Office policy., All Civil Servants are expected to comply with the Civil Service Code, and its core values of integrity, honesty, objectivity and impartiality.

Additional Security Checks

As well as successfully obtaining UK Security Vetting clearance, candidates will be subject to a range of additional checks. The range of checks carried out will depend on whether you are a current Home Office employee, existing civil servant or an external new entrant as well as the role requirements. Further details are included in the Notes to Candidates.

Non-Police Personnel Vetting (NPPV)

You should currently hold, or be willing to obtain, Non-Police Personnel Vetting (NPPV) Level-3 vetting (including financial checks). This is essential for the role. For further information visit About the Police National Vetting Service , Warwickshire Police.

Criminal Record Check

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.

If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes., * UK nationals

• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

You’ll have a demonstrable passion for Infrastructure Engineering, with the following skills or some experience in:

• core technical concepts related to your role and ability to build solutions
• maintaining focus on the whole life cycle of service delivery; from design, development, and delivery through to operation
• dissecting a problem into its component parts to identify and diagnose root causes, allowing problem resolution
• presenting verbal and written information clearly and accurately in language which meets the needs of the user and can adapt to stakeholders’ reactions with flexibility
• building strong partnerships with diverse teams across multiple locations and technologies

The essential skills listed above are reflective of the Home Office Government Digital and Data Profession Career Framework (based on the industry standard SFIA framework). The six technical skills for this role align to Infrastructure Engineer. Use the SFIA levels of responsibility to understand what would be expected for each technical skill listed.

Development and Implementation

• Systems design (DESN) - Level 3
• Testing (TEST) - Level 2

Delivery and Operation

• Technology Management
• Systems installation and removal (HSIN)– Level 2
• IT infrastructure (ITOP) – Level 2
• Service Management
• Incident management (USUP) - Level 2

People and Skills

• People Management
• Organisational facilitation (OFCL) - Level 3

Desirable Criteria

Ideally you will also have the following skills or some experience in:

• understanding of key principles and standards and how they apply to your work, * Delivering at Pace
• Making Effective Decisions
• Changing and Improving

Technical skills

We’ll assess you against these technical skills during the selection process:

• Systems design (DESN) - Level 3
• Testing (TEST) - Level 2
• Systems installation and removal (HSIN)– Level 2
• IT infrastructure (ITOP) – Level 2
• Incident management (USUP) - Level 2
• Organisational facilitation (OFCL) - Level 3, This vacancy is using Success Profiles , and will assess your Behaviours, Ability, Experience and Technical skills., For guidance on the Technical skills, please refer to the SFIA Framework Skills directory A–Z — English, Successful candidates must undergo a basic (or equivalent) criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

In addition to your salary, a career with the Home Office offers a range of benefits, including:

• A Civil Service pension with an employer contribution of 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• 25 days annual leave on appointment, rising with service to 30 days.
• Eight days of public holidays, plus one additional privilege day.
• Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.
• New entrants to the Civil Service will start their role on the salary band minimum £41,750 for National Roles. Recruitment and Retention Allowance (RRA): Up to £5,000 is available for candidates who demonstrate exceptional skills and experience evidenced at interview stage. The advertised role is eligible for a Digital Capability Allowance. Successful candidates with exceptional skills and experience may apply for a Recruitment and Retention Allowance. The allowance values are set by the Home Office, subject to remaining in a qualifying role. This allowance is non-contractual, non-pensionable, subject to an annual review and could be withdrawn at any time. Please see the Home Office Digital Recruitment and Retention Allowance Careers page for more information. For both new entrants and existing civil servants, the total compensation offer is a combination of base salary and, if applicable, a capability-based allowance.
• See more of our benefits on our careers website.