Digital Product Owner

Seeking a Lead Digital Product Manager to support the Communications & Public Affairs (CPA) department by managing the end-to-end product lifecycle for technology platforms that support communications, brand and reputation, corporate impact, civic engagement, member communications, and operational excellence.

The Digital Product Owner will execute planned technology work across all five CPA pillars, driving delivery against established roadmaps from sprint through launch. This role focuses on Agile execution, stakeholder management, cross-functional collaboration, and data-driven decision-making., * Manage the end-to-end digital product lifecycle, executing technology initiatives against established product roadmaps.

• Lead Agile/Scrum execution, including sprint planning, backlog prioritization, epics, user stories, acceptance criteria, and incremental product delivery.
• Represent business stakeholders by gathering, analyzing, documenting, refining, and communicating business requirements.
• Serve as the day-to-day decision-maker for delivery teams, providing ongoing business guidance and prioritizing work based on business value.
• Collaborate with engineering, design, user experience, business analysis, testing, and other cross-functional teams to develop and release technology solutions.
• Manage and prioritize new features, defects, enhancements, and stakeholder requests.
• Review development deliverables and accept or decline completed work based on established acceptance criteria.
• Coordinate technology initiatives across Communications, Reputation & Enablement, Corporate Impact, Member Communications, and Operations.
• Communicate product delivery status, priorities, risks, dependencies, and tradeoffs to business stakeholders and executive leadership.
• Maintain Jira, Clarity, and analytics dashboards to track sprint execution, roadmap progress, budgets, and delivery metrics.
• Define and monitor product metrics to support backlog prioritization, adoption tracking, and business decision-making.
• Collaborate with business process owners to identify operational risks, establish success metrics, and track product benefits.
• Identify, assess, and mitigate project and operational risks, escalating issues and recommending solutions when necessary.
• Coordinate vendor partnerships, software solutions, and technology dependencies.
• Support project planning activities involving schedules, scope, resources, and delivery milestones.
• Prepare business teams for technology changes through training, adoption planning, and performance metrics.
• Ensure technology products meet established risk, compliance, and accessibility standards.
• Provide guidance and coaching to less experienced Digital Product Owners and team members.

• 8+ years of digital product management experience, including at least 3 years in a lead or senior capacity.
• Experience in a regulated industry, including financial services, insurance, or healthcare.
• Proven Agile/Scrum execution experience delivering complex technology products from sprint through launch.
• Strong experience writing epics and user stories, managing and prioritizing product backlogs, and collaborating with engineering and design teams.
• Demonstrated stakeholder management and cross-functional communication skills.
• Experience communicating product delivery status, priorities, and tradeoffs to executive leadership.
• Experience defining, tracking, and using product metrics to support data-driven decision-making.
• Knowledge of Jira, Clarity, analytics dashboards, and CMS platforms.
• Bachelor’s degree or equivalent experience.

Key Skills

• Agile/Scrum Execution
• Product lifecycle execution
• Epic and user story development
• Backlog management and prioritization
• Sprint planning and delivery
• Cross-functional engineering and design collaboration
• Stakeholder Management & Cross-Functional Communication
• Business and technical stakeholder collaboration
• Executive communication
• Cross-departmental coordination
• Requirements gathering and translation
• Managing competing priorities
• Data-Driven Decision-Making
• Product metrics and performance tracking
• Analytics-based prioritization
• Backlog and roadmap decisions
• Measuring product delivery progress and business value

Technology Tools

• Jira
• Clarity
• Analytics dashboards
• CMS platforms