2nd Line WINTEL Engineer

This role offers the opportunity to work across a broad range of Windows infrastructure technologies, supporting critical systems while collaborating with customers, stakeholders, and technical teams. Due to the nature of the support requirements, this is a fully office-based position in Stevenage., * Review and fulfil Windows-related customer requests, ensuring a high standard of service and timely delivery.

• Build, configure, and support Windows Server environments, primarily hosted on VMware infrastructure.
• Create and maintain build documentation, work instructions, and operational procedures.
• Support the deployment, installation, and racking of physical servers within customer data centres.
• Maintain and update gold build images.
• Perform Windows Server patching, upgrades, and routine maintenance activities.
• Monitor and report on infrastructure capacity and service performance.
• Attend regular engineering meetings and provide updates on outstanding incidents, requests, and project activities.
• Investigate, diagnose, and resolve infrastructure and customer issues in line with agreed SLAs.
• Support testing, implementation, and service improvement initiatives.
• Escalate risks, issues, and dependencies that may impact service delivery or project timelines.
• Ensure compliance with change, release, configuration, and security management processes.
• Maintain the security and integrity of network services in accordance with operational and security requirements.

• Windows Server 2016, 2019, and 2022
• Active Directory (AD)
• DNS
• WSUS
• VMware
• Backup technologies, including NetApp SAN and Cohesity
• Microsoft System Center Operations Manager (SCOM)
• PowerShell or other scripting experience
• Experience working within a Windows infrastructure support environment
• Strong troubleshooting and problem-solving skills
• Experience within secure or highly regulated environments would be advantageous