IT Technician

• We rely on our IT Technician to provide approachable, responsive day-to-day technical support to staff and students across our College sites and feeder primary schools.
• We need our IT Technician to manage and update support tickets, diagnose and resolve hardware, software, account and connectivity issues, and escalate complex or unresolved problems.
• We expect our IT Technician to produce technical documentation and standard operating procedures; install, configure, maintain and repair devices and peripherals; and deploy applications and device policies.
• We need our IT Technician to administer Microsoft 365 and Microsoft Entra accounts, groups and licences; support network equipment and wireless access points; maintain our asset register; and complete stock checks.
• We expect our IT Technician to securely wipe, dispose of and record retired equipment, prepare rooms and systems for examinations and events, apply security updates, and promptly report suspected security incidents.
• We need our IT Technician to install and troubleshoot AV equipment, manage our IT and AV booking system, and set up and operate sound, projection and livestreaming for events.
• We expect our IT Technician to support CCTV, telephone and door-access systems; manage access cards and fobs with accurate records; and retrieve CCTV footage only through approved processes and in accordance with data-protection requirements.

Technologies:

• Hardware
• Support
• Microsoft 365
• Network
• Security
• Office 365
• ITSM
• Microsoft Intune

• We are seeking someone with practical experience diagnosing and resolving IT hardware, software and connectivity problems.
• We require knowledge of Microsoft 365, Microsoft Entra and device-management systems such as Intune.
• We require experience supporting desktops, laptops, printers, networks and wireless equipment.
• We value strong problem-solving and organisational skills, a helpful and patient approach, and the ability to support users with different levels of technical knowledge.
• We require the ability to maintain accurate records, follow service-desk procedures, and understand information security, confidentiality and data protection.
• We require flexibility to work across College and primary-school sites, and a willingness to support occasional events outside normal College hours.
• Experience supporting AV, livestreaming, CCTV, telephony or access-control systems is advantageous.
• We require an enhanced DBS check and online checks as part of our commitment to safeguarding young people.