Systems Administrator

Nashville Hospitality Group is hiring a Systems Administrator to keep the technology behind our hospitality operations reliable, secure, and easy for teams to use. From front-of-house systems and payment terminals to office networks, staff accounts, and cloud platforms, you will help make sure technology supports a smooth guest experience.

This role is well suited to someone who enjoys practical troubleshooting, takes pride in well-maintained systems, and can work confidently with both technical colleagues and busy venue teams.

What you will be responsible for

• Maintain and support core IT systems across hospitality operations, including networks, servers, cloud services, user accounts, endpoints, and business applications.
• Administer Microsoft 365, Entra ID, Active Directory, file access, device policies, and staff onboarding and offboarding.
• Support property-management, reservations, point-of-sale, payment, inventory, and workforce-management systems.
• Monitor network performance, Wi-Fi availability, backups, patching, and system alerts.
• Manage laptops, mobile devices, printers, payment terminals, and other technology used by office and venue teams.
• Troubleshoot escalated issues involving hardware, applications, connectivity, permissions, and system access.
• Coordinate with third-party software, telecoms, payment, and IT-service providers.
• Maintain accurate asset records, configuration notes, support documentation, and operating procedures.
• Assist with technology upgrades, new-site openings, system changes, and improvement projects.
• Support cybersecurity measures, including access controls, patching, endpoint protection, and staff awareness.
• Help test backup and recovery procedures and support business-continuity planning., Standard hours are Monday to Friday, with occasional out-of-hours support required for planned maintenance, urgent operational issues, or system updates that must take place outside service hours.

• Previous experience as a Systems Administrator, IT Support Engineer, Infrastructure Analyst, or similar role.
• Strong knowledge of Microsoft 365, Windows environments, identity management, and endpoint administration.
• Experience supporting networks, Wi-Fi, routers, firewalls, VPNs, and troubleshooting connectivity issues.
• Familiarity with cloud services, backup platforms, patch management, and basic cybersecurity practices.
• Experience supporting POS, reservation, payment, retail, hospitality, or multi-site business systems is useful.
• A calm, service-focused approach when supporting colleagues in a fast-paced environment.
• Strong documentation skills and a methodical approach to problem-solving.
• The ability to explain technical issues clearly to non-technical users.

Microsoft, CompTIA, Cisco, or ITIL certifications would be beneficial.

• Medical, dental, and vision insurance
• 401(k) plan with employer contribution
• Paid time off, paid sick leave, and paid company holidays
• Life and disability insurance
• Support for relevant technical training and certifications
• Employee dining and hospitality discounts
• Company-provided equipment
• Employee assistance program

Nashville Hospitality Group is an equal opportunity employer. Qualified applicants will be considered without regard to legally protected characteristics.

Pay: $85,000.00 - $88,000.00 per year, * 401(k) matching

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance