IT Support Coordinator

CR Metal Products, Inc. is seeking a dependable, service-oriented IT Support Specialist to provide technical support to employees across the organization. This position is responsible for troubleshooting computer hardware and software issues, maintaining network and user systems, supporting business applications, and ensuring employees have the technology they need to work efficiently.

The ideal candidate is a hands-on problem solver who communicates well, takes ownership of issues, and understands the importance of reliable technology in a manufacturing and office environment.

Essential Duties and ResponsibilitiesTechnical Support

• Provide first-level and second-level technical support for employees experiencing hardware, software, printer, network, and connectivity issues.
• Diagnose, troubleshoot, and resolve problems with desktop computers, laptops, monitors, peripherals, and mobile devices.
• Install, configure, update, and maintain computer hardware and software.
• Assist employees with Microsoft Windows, Microsoft Office, Microsoft 365, email, and other business applications.
• Respond to support requests in a timely manner and document issues, troubleshooting steps, and resolutions.

Network and Systems Support

• Assist with maintaining local area networks, wireless connectivity, switches, routers, and other network equipment.
• Support user accounts, permissions, password resets, and access controls.
• Assist with system updates, antivirus protection, backups, and basic cybersecurity practices.
• Help monitor system performance and identify potential IT issues before they affect operations.
• Assist with equipment setup, replacements, inventory tracking, and technology upgrades.

Manufacturing and Business Systems Support

• Provide technical support for manufacturing and office employees, including computers and peripherals used on the production floor.
• Assist with troubleshooting business software, ERP systems, and production-related applications.
• Support the company’s Global Shop Solutions ERP system, if applicable, including basic user troubleshooting and coordination with the system administrator or vendor.
• Help maintain reliable access to systems used for estimating, scheduling, inventory, purchasing, production, shipping, and accounting.
• Coordinate with outside IT service providers and software vendors when issues require additional expertise.

Customer Service and Documentation

• Communicate technical information clearly to employees with varying levels of computer experience.
• Maintain accurate documentation of IT equipment, user accounts, support requests, and system configurations.
• To be seriously considered for this job, text a smiley face emoji and your name to 314-852-6746.
• Follow established procedures for security, data protection, equipment use, and system access.
• Assist with employee onboarding and offboarding, including computer setup, account access, and equipment collection.
• Identify opportunities to improve IT processes, reduce recurring problems, and increase employee productivity.

• High school diploma or equivalent required; technical certification, associate degree, or relevant IT training preferred.
• One to three years of experience in IT support, help desk, desktop support, or a related role preferred.
• Working knowledge of Microsoft Windows, Microsoft Office, Microsoft 365, and common business applications.
• Basic understanding of computer hardware, networking, printers, user accounts, and cybersecurity.
• Strong troubleshooting, organizational, and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to prioritize multiple support requests and work independently.
• Ability to learn new software and business systems quickly.
• Ability to work in both an office and manufacturing environment., * Experience supporting a manufacturing company or industrial environment.
• Experience with ERP systems, particularly Global Shop Solutions.
• Familiarity with Microsoft Active Directory or Microsoft Entra ID, user permissions, and account administration.
• Basic knowledge of network troubleshooting, backup systems, endpoint security, and IT asset management.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications.

Physical and Work Environment Requirements

• Ability to work at a desk and use a computer for extended periods.
• Ability to move and set up computer equipment and peripherals as needed, with reasonable accommodation.
• Ability to enter production areas and assist with technology issues on the manufacturing floor while following applicable safety requirements.
• Ability to respond to time-sensitive technical issues that may affect production or business operations.

Key Performance Expectations

• Resolve technical issues accurately and within reasonable timeframes.
• Provide responsive, professional support to employees.
• Minimize technology-related interruptions to office and manufacturing operations.
• Maintain accurate IT documentation and equipment records.
• Follow company security procedures and protect confidential business information.
• Demonstrate initiative in identifying and preventing recurring IT problems.

CR Metal Products, Inc. is an equal opportunity employer and considers qualified applicants without regard to legally protected status.

Pay: $25.00 - $31.00 per hour

Expected hours: 40.0 per week, * 401(k)

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Retirement plan