IT Support Specialist

The IT Support Specialist is an entry-level member of the IT team responsible for providing friendly, timely, and accurate technical support to employees across RPSIG locations. This role is a primary point of contact for common hardware, software, account, mobile device, printing, connectivity, and Microsoft 365 issues. The position follows established procedures, documents work in Freshservice, prepares and deploys equipment, maintains asset records, and escalates complex or high-risk issues to the appropriate IT team member. This role is designed for someone beginning an IT career and provides structured exposure to endpoint management, identity, Microsoft 365, networking, security, and multi-site business operations.

Support Windows computers, monitors, docks, printers, scanners, mobile devices, conference-room equipment, and common business applications.

· Provide clear status updates, set appropriate expectations, and confirm that solutions restore the user’s ability to work.

· Complete approved user onboarding, changes, and offboarding tasks for accounts, groups, licenses, shared mailboxes, and application access.

· Assist users with Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and approved business applications.

· Support password resets, multifactor authentication registration, basic access issues, and approved device enrollment.

· Prepare, configure, deploy, replace, and recover computers and mobile devices using established Intune, Windows Autopilot, Jamf Pro, and NinjaOne procedures.

· Install approved software, apply standard configurations, verify encryption and security tools, and complete deployment checklists.

· Maintain accurate inventory, assignment, warranty, location, and disposal records for IT assets and accessories.

· Perform first-level troubleshooting for wired, wireless, VPN, internet, printer, and peripheral connectivity issues.

· Recognize possible phishing, malware, unauthorized access, or data exposure and immediately follow IT security escalation procedures.

· Create and update ticket notes, knowledge articles, checklists, asset records, and user-facing instructions.

· Assist senior IT staff with office, plant, acquisition, and technology refresh projects as assigned., · Employees receive courteous, timely support and clear communication from initial contact through resolution or escalation.

· Routine incidents and service requests are resolved accurately using documented procedures and appropriate security controls.

· Tickets contain complete notes, categorization, resolution details, and asset or user information needed for reporting and follow-up.

Pay: $43,000.00 - $47,000.00 per year

· Participate in team training and progressively develop skills in Microsoft 365, Entra ID, Intune, endpoint security, networking, and IT service management.

What You Bring:

· High school diploma or equivalent required; associate degree, technical diploma, relevant coursework, military technical training, or industry certifications are preferred.

· 0-3 years of experience in help desk, desktop support, technical customer service, internship, lab, volunteer, or comparable hands-on IT work.

· Foundational knowledge of Windows 10/11, computer hardware, printers, mobile devices, basic networking, and common troubleshooting methods.

· Familiarity with Microsoft 365 applications.

· Exposure to Entra ID, Intune, Windows Autopilot, Jamf Pro, NinjaOne, Freshservice, or similar tools is helpful but not required.

· Strong customer service, active listening, written communication, follow-through, organization, and attention to detail.

· Ability to learn procedures, work from checklists, protect confidential information, and ask for help when risk or scope is unclear.

· Ability to manage multiple requests, communicate priorities, and remain professional while assisting users with different levels of technical knowledge.

· Ability to travel occasionally to company offices or sites within the United States and Canada.

· CompTIA A+, Google IT Support Professional Certificate, MS-900, AZ-900, SC-900, or equivalent knowledge is preferred.

· Experience supporting users in a multi-site, manufacturing, construction, warehouse, or service-oriented environment is preferred.

· Basic PowerShell exposure, PC repair experience, structured cabling familiarity, or hands-on home lab experience is preferred.

· Ability to safely move and install typical IT equipment, including occasional lifting up to 40 pounds.

· Competitive group benefits, matching retirement savings program, 10 paid holidays, PTO, education assistance

Why Join the RPS IT Team?

· Systems-driven culture: Our company prioritizes Information Technology using modern platforms, automation & emerging technologies.

· Range of experience: Our IT team is large enough for depth but small enough to allow exposure to many systems - Rapidly grow your skillset.

· Impactful work: Help employees stay productive while contributing to projects, technology refreshes, and continuous improvement., * 401(k) matching

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

About RPS Composites & the RPS Industrial Group of Companies:

For more than fifty years, the RPS Industrial Group of Companies has been delivering solutions in heavy industrial and construction markets. Installations in 45+ countries around the world speak to our experience.

Today we operate manufacturing, inspection, distribution, and service centers near