Experience Support Supervisor

To support the delivery of high-quality Facilities Management Services at a very busy Bristol Visitor attraction, ensuring agreed cleaning standards are consistently achieved and client expectations are met.

To provide hands-on support to a small team, co-ordinating supply chain, carrying out regular checks, quality inspections, and helping to resolve day-to-day operational issues.

Working closely with the Contract Manager, and deputising for them in their absence, this is a pivotal role acting as a key link between the cleaning teams, supply chain partners, Contract Manager and on site operations., Operational Support and Quality Standards

• Manage the day-to-day delivery of soft and hard services on site.
• Act as point of contact for contractor visits, managing permits/RAMS and site walks
• Regularly monitoring cleaning standards and manage any reactive requests during operational shift
• Carry our basic PPMs on site such as tap temps, fire alarm test, flick test and visual inspections
• Carry out routine quality inspections and identify areas for improvement.
• Escalate significant service concerns to the Contract Manager where necessary.
• Maintain a visible presence across the site

Team Support and Development

• Provide support and guidance to cleaning operatives
• Promote a positive working environment and strong team culture.
• Deliver staff briefings and toolbox talks when required.
• Assist with the induction and training of new employees.
• Encourage good attendance, teamwork and professional behaviour.
• Recognise and support good performance

Staffing and Attendance

• Assist with arranging cover for annual leave, sickness and vacancies.
• Manage rota planning and staffing requirements.
• Monitor staffing levels and highlight concerns to the Contract Manager.

Client Relationships

• Build positive working relationships with site teams.
• Respond professionally and promptly to client feedback or service requests.
• Support the resolution of any cleaning concerns raised

Stock and Equipment Management

• Monitor stock levels across the site and arrange replenishment where required.
• Ensure cleaning materials and equipment are stored and used correctly.
• Promote safe and economical use of cleaning products.
• Report faulty equipment and arrange repairs or replacement through the appropriate channels.

Health, Safety and Compliance

• Promote safe working practices
• Ensure COSHH information and site documentation remain current and available.
• Carry out routine site safety checks and report hazards promptly.
• Support compliance with company policies and procedures.
• Ensure staff complete required training and follow safe systems of work.
• Report accidents and incidents in line with company procedures.
• Work with the Contract Manager to maintain high standards of compliance.

Essential

• Previous experience in a supervisory role within cleaning or FM
• Good knowledge of cleaning procedures, standards and best practices.
• Strong communication and interpersonal skills, being able to speak clearly and confidently
• Ability to motivate and support teams.
• Experience carrying out cleaning inspections and quality checks.
• Good understanding of Health & Safety and COSHH requirements.
• Well organised with the ability to manage priorities and to think on their feet to unexpected situations
• Basic IT skills, including Microsoft Office.
• Have energy, enthusiasm and great customer service
• Champion the clients values by supporting in their delivery of exceptional guest experiences and helping create a welcoming, inclusive and inspiring environment for visitors and colleagues alike.

Desirable

• Experience working within a Visitor Attraction
• BICSc qualification(s).
• IOSH Working Safely or similar Health & Safety qualification.
• Knowledge of safeguarding requirements

Key Competencies

• Team Leadership
• Communication
• Customer Focus
• Organisation and Planning
• Problem Solving
• Attention to Detail
• Flexibility and Adaptability
• Reliability
• Health & Safety Awareness
• Teamwork