Technical Services and Warranty - Placement Year

• Analyse outstanding recall customer data to locate vehicles with incorrect registered keeper details and monitor completion rates of technical actions using BMW data tools.
• Assist with customer mailing templates and generate batches of letters for recalls and technical actions; administer XCC system for in-car and app messaging and compile campaign effectiveness reports.
• Develop and support a recall VIN lookup tool for technical actions; compile monthly recall and campaign completion rate reports.
• Publish bulletins and documents to Retailer HUB, BMW UK’s information supply platform for the Retailer network; liaise with individual Retailers to improve completion rates of low-volume recalls.
• Communicate with other departments (Parts, Customer Services, Aftersales regional teams) and interact with regional teams to support Technical Campaigns and Special Processes.
• Monitor quality issues and trends by reviewing internet forums and social media; organize regional/team meetings and communicate minutes.
• Develop and implement AI-based solutions to support existing systems, improving operational efficiency and reporting capabilities.

• Studying towards a bachelor’s degree and on track to achieve at least a 2:2.
• Excellent knowledge of MS Office products, especially Excel and PowerPoint.
• Passion for the automotive industry and understanding of working in a premium brand environment.
• Excellent organisation / management and budget planning skills, with outstanding attention to detail.
• The ability to think creatively, analytically, and strategically., To be eligible for this position, you must be returning to your studies, for a minimum of 6 months, after completion of this placement. You must be able to provide proof of your legal right to work in the UK.

• Great Pay - A competitive annual salary, 27 days holiday per annum (pro rata to your contract) and an attractive pension scheme.
• Rewarding Work-Life Balance - Enjoy a supportive working environment that promotes wellbeing, flexibility and sustainable success.
• Exciting Additional Benefits - You will have the opportunity to enjoy other employee benefits, a subsidised on-site restaurant and access to our Advantages scheme which gives you a range of offers and discounts.

Summit ONE in Farnborough is home to the National Sales Company for the BMW Group in the UK, as well as BMW Group Financial Services which offers retailers, corporate and private customers a range of customised financial services. Alphabet (GB) Ltd. as a leading provider of Business Mobility Services is also located in Farnborough.

BMW UK National Sales Centre (NSC), Farnborough - Technical Services and Warranty - Placement (July 2027)

The successful candidate will predominantly work within the Technical Campaigns team, providing support to all different areas within Aftersales, and also to our Retailer network. The position provides the opportunity to collaborate with all areas and gain a holistic understanding of the department and its role with the company.