IT Assistant

As an IT Assistant, you’ll help colleagues stay productive by resolving everyday technology issues and keeping computers, software, and network connections running smoothly. You’ll provide responsive IT support across Windows and macOS devices, mobile devices, and common business applications, while documenting requests in help desk systems. This role is a great fit for someone who enjoys practical problem-solving, clear communication, and customer service., * Respond to support requests, manage customer support tickets, and provide desktop, hardware, and software troubleshooting.

• Diagnose equipment, computer hardware, operating system, and network issues; resolve what you can and escalate complex problems.
• Support Windows, macOS, and Linux systems, Microsoft Office, and Microsoft Windows Server environments.
• Assist with computer management and Active Directory management, including user accounts and Group Policy Objects (GPOs).
• Troubleshoot computer networking, LAN, TCP/IP, DNS, VPN, and firewall connectivity; document findings and resolutions.

Your impact: Timely, clear technical support helps colleagues return to work with less disruption and gives them a dependable point of contact for technology issues.

• Strong customer support, communication, analysis, and technical troubleshooting skills.
• Experience or familiarity with IT support, technical support, help desk systems, desktop support, and equipment troubleshooting.
• Working knowledge of Windows support, operating systems, Microsoft Office, and mobile devices.
• Basic understanding of Active Directory, GPOs, Microsoft Windows Server, Linux, computer networking, TCP/IP, LAN, DNS, VPN, and firewalls.
• Ability to explain technical issues clearly, prioritize requests, and provide courteous customer service., * This position requires a short, in-person written skills assessment (about 45 minutes, closed-book, on our computers) at our Brooklyn office, as part of the selection process. Are you able and willing to complete it if invited?

• Health insurance
• Paid time off
• Parental leave
• Retirement plan