Computer Operator I (Store)

Performs routine tasks related to operating workforce management program (WFMP), point of sale (POS) systems. @ Serves as the Subject Matter Expert (SME) for the Workforce Management Program (WFMP). @ Assists managers, supervisors, and timekeepers with scheduling and timekeeping system questions. @ Creates and publishes employee work schedules. @ Enters forecast and labor-planning data into workforce management systems. @ Reviews payroll and timekeeping records and makes corrections as needed to ensure accuracy. @ Supports store Point of Sale (POS) systems and related hardware. @ Troubleshoots, installs, repairs, and upgrades store computer hardware and software. @ Maintains administrative records involving purchase orders, inventory transfers, service tickets, and hardware orders. @ Provides technical support to store associates and management. Facility Name WAINWR M/S Job Grade 3 Job Tier 1 Career Area Information Technology Supervisor No

One year of computer experience within the last three years. Or Bachelor’s degree. Degree (one of): @ BACHELORS DEGREE - Preferred Major/Minor (one of): @ BUSINESS ADMINISTRATION - Preferred, @ Typically requires one year of computer-related experience within the last three years, or a bachelor’s degree. @ Knowledge of:

• Computer operations
• POS systems
• Workforce management/timekeeping systems
• Microsoft Office products, especially Excel
• Basic troubleshooting and technical support

Skills Needed @ Attention to detail @ Organization and recordkeeping @ Customer service @ Problem-solving and troubleshooting @ Payroll and scheduling knowledge @ Ability to train others on systems and procedures