Network Support Engineer

You will be responsible for the stability, security and performance of the networks and cloud platforms our clients rely on. You will configure and validate infrastructure, identify issues proactively, and restore service quickly when incidents occur. Working closely with project, engineering and client teams, you will take full ownership of your tickets from initial report through to resolution., * Configure, test and maintain client network infrastructure, including LAN/WAN, VLANs, routing and VPNs

• Deploy and support AWS environments (EC2, S3, IAM, VPC, CloudWatch), covering networking, access control and monitoring
• Validate new services and configuration changes before handover, and maintain accurate technical documentation
• Diagnose connectivity, interface and service dependency issues using packet analysis and network diagnostic tools
• Administer Linux servers and virtualised environments, including VMware vSphere/vCenter
• Carry out access reviews and vulnerability assessments, and implement remediation in line with security best practice
• Escalate incidents with clear technical updates, working with field and engineering teams to restore service
• Prioritise urgent client requests to meet agreed service levels

• Degree in Computer Networking, Cyber Security or a related discipline
• Proven experience supporting enterprise networks or cloud infrastructure
• Hands-on AWS experience, particularly networking and IAM
• Strong understanding of TCP/IP, VLANs, routing and VPNs
• Confident administering Linux and virtualisation platforms
• A methodical approach to troubleshooting and clear written documentation

Desirable

• Experience with Azure, Microsoft 365 or Veeam
• SD-WAN experience
• Background in telecoms or carrier service delivery