1st Line IT Support Engineer

• Lively atmosphere
• Company perks
• Regular social events
• Wellness programs
• On-the-job training
• Work-from-home days
• Growth opportunities
• Casual work attire
• Relaxed atmosphere, ADM Computing is seeking an enthusiastic “Can do” IT Support Engineer to join our busy support team. ADM have been established for over 40 years and are a Microsoft Gold Partner. The role involves providing first-line remote IT support to our extensive and varied client base and working with our team of 45+ support engineers.

Duties include

• Logging tickets in our call management system
• Monitoring user servers and workstations
• Resolving IT issues remotely, over the phone and on-site
• Setting up emails on iPhones, Android and Windows phones
• Adding, Removing and modifying users and groups in Active Directory
• Liaise with external suppliers for the repair of equipment under warranty
• Carry out routine network maintenance tasks
• Managing email, anti-spam and virus protection
• Setting up user accounts, permissions and passwords
• Carrying out pro-active or scheduled work for customers

• Knowledge of Microsoft Office and Operating Systems
• Understanding of networking concepts and services such as DNS and DHCP
• Understanding of SLA’s
• Great communication skills
• Capable of working well under pressure.
• Customer service skills essential
• Existing experience in a help desk environment
• Windows 10/11 troubleshooting
• Microsoft 365 administration (Outlook, Teams, SharePoint, OneDrive)
• Active Directory
• Basic networking knowledge (DNS, DHCP, TCP/IP, VPN)
• Hardware troubleshooting (PCs, laptops, printers)
• Password resets, user account management and permissions
• Backup monitoring and basic security checks

The successful applicant will need an excellent telephone manner, good communication and customer service skills with a positive can do attitude. You will also need to be a good team player. Due to the nature of this role applicants must be flexible as some weekend and after hours work may be required in some cases (overtime applicable). In addition to this applicants must be willing to visit customer sites as and when required. The successful applicant may be required to assist the Network Infrastructure (Cabling) Department during busy periods. Experience in networking, server/operating systems and application support is essential.

If you would like to join a successful company and feel you have the necessary skills and experience to thrive within a pressured environment, then please submit your CV to us.

Job Type: Full-time, * A-Level or equivalent (preferred)

Job Types: Full-time, Permanent

Pay: £25,500.00-£30,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Employee mentoring programme
• Free flu jabs
• Free parking
• Health & wellbeing programme
• On-site parking
• Paid volunteer time
• Store discount
• Work from home