IT Administrator (First Line Support)

You’ll be the first point of contact for IT across the UK business. When something stops working, you’re the person people call, or if in the office, they’ll walk up to your desk. You’ll handle helpdesk requests over phone, email, Teams and in person to sort out everyday hardware, software and network issues quickly and professionally.

Alongside that, you’ll get hands-on exposure to cloud technologies, especially Microsoft Azure, so you’ll build your skills as well as keeping things running.

You’ll report to the IT Team Lead, and your work will include:

• Providing first-line helpdesk support across multiple channels
• Diagnosing and fixing common hardware, software and network problems
• Supporting Microsoft 365, Active Directory and Azure cloud services
• Managing user accounts, permissions and devices in cloud and on-premise environments
• Escalating more complex issues to second-line support
• Writing up issues, fixes and procedures clearly so the team can use them

• Experience in an IT helpdesk or first-line support role
• Working knowledge of Microsoft 365 and Azure
• A solid understanding of networking, Windows OS and IT troubleshooting
• Great communication skills.

• Company profit scheme
• Company pension
• Life assurance at 4x basic salary
• Private healthcare
• Flexitime
• Some hybrid working 1-2 days a week