Operations Support Manager

We are looking for a proactive and organised Operations Support Manager to support operational delivery, service resilience and business improvement across a regional property and facilities management portfolio.

Working with operational teams, clients and service providers, you will help maintain service continuity, improve processes, monitor performance and support projects during a period of business change., * Provide operational support across multiple sites, contracts and teams.

• Support contract management, service provider coordination and risk management.
• Identify and implement process improvements to improve efficiency, service quality and value for money.
• Analyse performance data, monitor KPIs and prepare management reports.
• Support projects, audits, compliance activities and governance requirements.
• Build effective relationships with internal and external stakeholders.
• Coordinate actions, monitor progress and ensure deadlines are met.

• Experience in operations, property management, facilities management or business support.
• Experience supporting service delivery and contributing to process improvements.
• Strong analytical, organisational and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Experience preparing reports and analysing performance data.
• Proficiency in Microsoft Office, particularly Excel, Word and PowerPoint.
• Ability to manage competing priorities and work independently or as part of a team.
• Full UK driving licence and willingness to travel across the South of England.

Desirable:

• Experience in PFI, PPP or healthcare environments.
• Knowledge of contract management and facilities management.
• Project management experience or relevant qualifications.
• Health and safety qualification, such as IOSH.