IT Engineer - Cyber Security Focus

We are looking for an IT Engineer to provide practical, customer-focused IT support to small to medium sized customers, and Schools and Academies across Cumbria and South-West Scotland. You do not need to be an experienced cyber security specialist: full training and support will be provided as you develop in this area.

The role includes on-site and remote support, fault diagnosis, installations and maintenance across desktops, laptops, servers, networks, Wi-Fi and Microsoft 365 environments. We are looking for someone with a good foundation in IT support, a helpful approach and a willingness to learn.

With training, the successful applicant will help maintain System IT’s Cyber Essentials Plus certification and support clients through Cyber Essentials and Cyber Essentials Plus assessments., * Provide friendly, effective on-site and remote IT support, diagnosing faults and resolving incidents.

• Install, configure and maintain computers, servers, networks, Wi-Fi, Microsoft 365 and related equipment.
• Help maintain System IT’s Cyber Essentials Plus certification and support clients through Cyber Essentials assessments, with training provided.
• Assist with security tasks such as patching, vulnerability checks, Microsoft 365 security, backup monitoring and testing and phishing simulations.
• Keep technical notes, asset information and customer records accurate and up to date.
• Escalate significant issues when needed and continue developing technical and cyber security knowledge through training.

Essential:

• 2-5 years’ experience of working within an IT role.
• Sound knowledge of Microsoft Operating System deployment and support (Windows 10+, Windows Server 2019+)
• Active Directory (including Entra ID)
• Microsoft 365/Intune Administration and Configuration
• Sound knowledge of Windows, iOS and Android deployment and management
• Demonstrable troubleshooting skills
• Network design & management including routing, switching, VLANS, VPNs, DNS, DHCP, Wireless LAN/WAN.

Desired:

• Virtualisation with Hyper-V
• Experience in backup solutions, bare metal restores and disaster recovery.
• Understanding of NCSC Cyber Essentials scheme.
• Knowledge of Microsoft Cloud services
• Basic mechanical and electrical skills (i.e. fitting rack mount kit in a cabinet and safe cable runs)

Non-Technical Skills

• Excellent communication, customer service and interpersonal skills as you will be dealing with customers in all positions from board level downwards.
• Analytical thinking and be able to demonstrate a problem-solving mindset.
• Ability to work within a team as well as independently.
• The candidate must be well-presented and have good written and verbal English skills.
• A responsible and organised approach, with a willingness to learn and develop cyber security skills.
• Full UK valid driver’s licence, and a willingness to travel to customer sites, * GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Technical support: 2 years (required)

Established in 2001 we are an IT Managed Service Provider with offices in Carlisle, Cleator Moor and Staveley, who specialise in providing IT support to Commercial Businesses and Schools and Academies within the Education Sector throughout Cumbria.