Senior IT Technician

The Senior IT Technician is responsible for the day-to-day technical operation, maintenance and continuous improvement of Eagle Eye Innovations’ IT infrastructure, Microsoft 365 environment, networking services and cyber security controls. Working in accordance with EEI’s core values of Safety, Caring and Excellence, the Senior IT Technician will play a key role in maintaining a secure, resilient and compliant technology environment that supports EEI’s operational and strategic objectives., * Act as the senior escalation point for complex IT incidents, problems and service requests.

• Support the development of IT standards, processes, procedures and technical documentation.
• Identify opportunities to improve IT service delivery, reliability and user experience.
• Lead technical investigations and root cause analysis activities.

IT Service Delivery and User Support

• Provide 2nd and 3rd line technical support for EEI employees and stakeholders.
• Support and oversee the delivery of 1st and 2nd line support activities.
• Diagnose and resolve hardware, software, networking and connectivity issues.
• Support laptops, desktops, mobile devices, printers, peripherals and telephony systems.
• Ensure support tickets are effectively prioritised, managed and resolved within agreed timescales.
• Support onboarding and offboarding activities including equipment provisioning, account creation and access management.

Microsoft 365 Administration

• Administer and maintain Microsoft 365 services including:
• Exchange Online
• SharePoint Online
• Microsoft Teams
• OneDrive
• Microsoft Entra ID (Azure AD)
• Microsoft Intune / Endpoint Manager
• Manage user accounts, permissions, security groups and licensing.
• Implement and maintain Conditional Access, Multi-Factor Authentication and identity security controls.
• Manage device compliance policies, application deployment and patch management processes.
• Monitor tenant health, security posture and service performance.

Network and Infrastructure Management

• Maintain and support EEI network infrastructure including switches, firewalls, wireless networks and VPN services.
• Monitor infrastructure performance, availability and capacity.
• Support backup, disaster recovery and business continuity arrangements.
• Maintain accurate network diagrams and infrastructure documentation.
• Liaise with external suppliers and support partners where required.

Cyber Security and Compliance

• Lead activities associated with Cyber Essentials and Cyber Essentials Plus certification.
• Lead ISO 27001 compliance and information security initiatives.
• Monitor and investigate security alerts through Microsoft Defender and associated monitoring platforms.
• Conduct vulnerability assessments and coordinate remediation activities.
• Maintain endpoint security, device compliance and security baselines.
• Support incident response activities and cyber security investigations.
• Promote cyber security awareness and safe working practices across the business.

Projects and Continuous Improvement

• Lead and support IT improvement projects.
• Evaluate emerging technologies and recommend improvements.
• Assist with infrastructure upgrades, system migrations and technology deployments.
• Contribute to the development of EEI’s IT and cyber security strategy.
• Support business growth through the implementation of scalable and resilient technology solutions.

• Relevant IT qualification or equivalent practical experience.
• Strong technical knowledge of Microsoft 365 administration.
• Experience supporting Windows desktop and server environments.

Desirable

• CompTIA Network+
• CompTIA Security+
• Microsoft Certified (Azure, Intune or Microsoft 365 related certifications)
• CCNA
• ITIL Foundation
• Cyber security related certifications, * Significant experience providing IT support within a business environment.
• Experience administering Microsoft 365 and Microsoft Entra ID.
• Experience managing devices through Microsoft Intune.
• Strong understanding of networking principles and troubleshooting.
• Experience supporting cyber security controls and best practices.
• Ability to diagnose and resolve complex technical issues.
• Strong communication and stakeholder management skills.
• Ability to work independently whilst supporting wider team objectives.

Desirable

• Experience supporting Cyber Essentials and Cyber Essentials Plus compliance.
• Experience working within ISO 27001 aligned environments.
• Knowledge of Microsoft Defender technologies.
• Experience with backup and disaster recovery solutions.
• PowerShell scripting and automation experience.

Personal Attributes

• Professional and approachable.
• Strong analytical and problem-solving skills.
• Proactive and results focused.
• Strong attention to detail.
• Security-conscious mindset.
• Ability to prioritise competing demands.
• Committed to continuous professional development.
• Collaborative and support team player.

Security Requirements

Due to the nature of elements of the roles, the successful applicant must be a UK National and may be required to successfully complete National Security Vetting which may require criminal record, security service and credit reference checks; qualification will also normally require a minimum UK residency of at least 5 years.

At EEI, we invest in our people and provide a supportive environment where talented individuals can develop their careers and thrive.

EEI core benefits include:

• 28 days paid holiday plus 8 days bank holidays per year.
• Company provided private medical and dental insurance.
• Generous death in service (3 x salary).
• Company contributions into a group personal pension scheme.
• Company contributions into a salary sacrifice pension scheme.
• Support to Reservists (10 days paid leave)
• Business travel insurance.
• Funded role specific training and financial assistance with professional development.
• Tax efficient cycle to work scheme.
• Holiday trading (ability to buy and sell leave)
• Volunteering day
• Tax efficient electric vehicle company car salary sacrifice leasing scheme (upon successful completion of probation).
• High street discounts scheme

Additional benefits related to the Senior IT Technician role:

• Progression opportunities within EEI’s growing technology function.
• Role-specific technical training and support for relevant professional certifications.
• Opportunities to lead IT improvement, cyber security and infrastructure projects.
• Hands-on experience across Microsoft 365, networking, infrastructure and cyber security technologies.
• Exposure to cutting-edge RPAS operations and aerospace programmes.
• The opportunity to influence EEI’s technology roadmap and security posture.

Pay: £39,600.00 per year

EEI is a leading provider of RPAS capability, training and operational services, working at the forefront of uncrewed aviation. As our Senior IT Technician, you will take a leading role in maintaining and improving the secure, resilient technology environment behind these operations. If you are looking for a senior hands-on IT position where you can solve complex technical challenges, strengthen cyber security and help shape our future technology capability, we would love to hear from you.