Junior Technical Support Analyst

Our ideal candidate will be comfortable investigating technical issues and bringing an issue to resolution or summarising findings for escalation. They will also be comfortable maintaining records and documentation as well as helping to educate/train users in the software we provide.

Most importantly, we’re looking for someone friendly, enthusiastic, and good at picking up new skills. We’re a small team which works together, within the role there will be room to learn and contribute to other areas in the business and have input to all parts of the software lifecycle.

Desired Skills/Experience

· Excellent organisational skills

· Some exposure to Microsoft Visual Studio

· Excellent communication skills - written and spoken

· Must be PC literate and have strong IT skills

· Able to demonstrate trouble shooting abilities

· Experience with SQL or reporting tools would be a plus

· IT/Technical Related Qualification

We stay close to our clients and develop and improve our services very quickly to meet their needs. It also means you’ll get great exposure to all of the things that go on in a growing business, and have a chance to have a big impact very quickly. We’re a close-knit team, so we’re keen to find somebody with good social skills who would enjoy and thrive in this environment. Check out our website to learn more about who we are:

https://www.beetroothealth.com/

We’re based in Swavesey, Cambridge, Close to the busway and A14 links. The role is office based with the opportunity to work from home two days a week following initial training. Benefits - Pension contributions, hybrid flexible working. Please be aware you will need to be in the office in Swavesey at least three days a week, so ensure you are comfortable with a commute.