ICT Support Technician

Bored of resetting passwords in a ticket queue? This role mixes in-house IT with real infrastructure, cyber security and customer project work, including securing industrial control systems, which most support roles never touch.

Our client is a growing specialist engineering business delivering control and automation systems on major infrastructure. They’re expanding their in-house ICT team and want an experienced technician who can hit the ground running. The role About 70% of your time goes on supporting and improving the internal IT estate. The other 30% is on IT projects and customer support, designing, installing and commissioning ICT solutions for clients. What you’ll do

• Provide hands-on first- and second-line support to staff across two sites.
• Install, configure and maintain hardware, software, servers and virtualised environments, both Windows and Linux.
• Manage endpoint protection, access permissions, backups and disaster recovery.
• Run system updates and maintenance, sometimes out of hours.
• Design, install and commission ICT solutions for customer projects, working with clients and suppliers.
• Help maintain ISO 27001 and Cyber Essentials Plus, and reduce cyber risk across business and industrial control environments.
• Produce clear technical documentation, procedures and reports.
• Mentor apprentices and junior technicians.
• Join a 24/7 remote call-out rota.

• At least 3 years of practical experience in an ICT support role.
• Solid knowledge of Windows and Linux, server and virtualisation environments, and networking (routing, switching, firewalls, VPNs).
• Strong troubleshooting skills and clear documentation.
• A proactive, customer-focused approach.
• A relevant degree, or equivalent qualifications and experience.
• A full UK driving licence, with willingness to travel to customer sites.
• Eligibility to work in the UK, and the ability to obtain an Enhanced DBS check.
• Desirable: a cyber security qualification, experience with compliance frameworks, or a background in engineering.

• Varied work across internal IT, customer projects and OT/industrial cyber security.
• Funded training and professional memberships.
• Real progression: the team’s last two roles were filled by internal promotions.
• Benefits: pension, private medical, life insurance, EV lease scheme with on-site chargers, and cycle to work.

True