IT Support Engineer

• Provide comprehensive desktop support to end-users, resolving hardware and software issues efficiently.
• Assist with network administration, including configuring and maintaining LAN, VPN, DNS, and TCP/IP settings.
• Support and troubleshoot operating systems such as Windows, macOS, and Linux, ensuring seamless functionality.
• Manage user accounts and permissions within Active Directory and utilise tools like SCCM and BMC Remedy for system management.
• Maintain and support Microsoft Windows Server environments, including Active Directory services.
• Configure and troubleshoot network security devices such as firewalls, alongside analysing network traffic for potential issues.
• Utilise ticketing systems like ServiceNow and Jira to document incidents, track progress, and communicate resolutions effectively.
• Conduct regular system updates, software troubleshooting, and hardware diagnostics to minimise downtime.
• Collaborate with other IT team members to implement new solutions or upgrades that improve overall system performance.
• Deliver excellent customer service by providing clear communication and technical guidance to users at all levels.

• Proven experience in IT support or help desk roles with strong knowledge of operating systems including Windows, macOS, and Linux.
• Solid understanding of computer networking concepts such as LAN, TCP/IP, DNS, VPNs, and firewalls.
• Proficiency in managing Microsoft Windows Server environments and Active Directory administration.
• Experience with software deployment tools like SCCM; familiarity with BMC Remedy or ServiceNow is advantageous.
• Strong troubleshooting skills across hardware components and software applications; experience with Microsoft Office suite essential.
• Knowledge of network security principles including firewall configuration and TCP analysis skills.
• Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
• Ability to work independently or as part of a team in a fast-paced environment while maintaining attention to detail.
• Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Solutions Expert (MCSE), or similar are desirable but not mandatory.

This role offers an engaging environment for those eager to develop their IT expertise while supporting organisational technology needs effectively.

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee mentoring programme
• Flexitime
• Free parking
• On-site parking
• Referral programme
• Work from home