IT Technician

We are seeking a dynamic and proactive IT Technician to join our technology support team. In this role, you will be the frontline problem solver for technical issues across our organization, ensuring seamless operation of computer systems, networks, and hardware. Your expertise will help maintain a robust IT environment, support end-users, and contribute to the overall efficiency of our technological infrastructure. This paid position offers an exciting opportunity to develop your skills in a fast-paced, innovative setting while making a tangible impact on daily operations., * Provide technical support and troubleshooting assistance for desktop computers, laptops, printers, and other hardware devices.

• Manage and maintain computer networks including LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), and TCP/IP protocols to ensure reliable connectivity.
• Support and administer Microsoft Windows Server environments, Active Directory accounts, and Microsoft Office applications.
• Configure and troubleshoot network security components such as firewalls, VPNs, and other cybersecurity tools to protect organizational data.
• Utilize management tools like SCCM (System Center Configuration Manager), ServiceNow, Jira, and BMC Remedy for asset management, incident tracking, and service requests.
• Assist with operating system installations, software troubleshooting, and updates across Windows and macOS platforms.
• Collaborate with team members to analyze system issues using strong analysis skills and provide timely resolutions to minimize downtime.

• Proven experience in computer networking, hardware maintenance, and software troubleshooting in a professional environment.
• Strong knowledge of operating systems including Windows, macOS, and Linux.
• Familiarity with Active Directory management, DNS configuration, TCP/IP protocols, and LAN/WAN architecture.
• Experience supporting Microsoft Windows Server environments and related technologies such as BMC Remedy or ServiceNow for ticketing and incident management.
• Ability to communicate technical information clearly to non-technical users with excellent customer service skills.
• Knowledge of security protocols including firewall configuration and VPN setup to safeguard organizational data.
• Strong analytical skills with the ability to diagnose complex technical issues efficiently.
• Effective communication skills paired with a customer-focused approach to IT support.

Join us as an IT Technician where your technical expertise will empower our organization’s success! We value energetic problem solvers eager to grow their careers in a collaborative environment that champions innovation and continuous learning.