Product Owner - E-Commerce

Join our Digital team as a Product Owner - E-Commerce and play a key role in shaping the future of our online healthcare and retail services. Reporting to the Head of Digital, you’ll be responsible for defining and delivering the product roadmap across our digital pharmacy and e-commerce platforms, including Online Doctor services. Working with stakeholders across Digital, Marketing, Commercial, Operations and Technology, you’ll drive customer experience improvements and online growth while ensuring products deliver measurable commercial value.

What You’ll Be Doing

• Own the e-commerce product strategy, roadmap and backlog.
• Lead delivery of Online Doctor and other digital healthcare products.
• Prioritise product development based on customer and business needs.
• Improve customer journeys, conversion and revenue performance.
• Work closely with Marketing, Commercial, Operations and Technology teams.
• Use customer insights and analytics to drive product decisions.
• Manage stakeholders, suppliers and agency partners.
• Ensure products meet regulatory and data protection requirements.

• Product Owner, Product Manager or similar e-commerce experience.
• Experience managing products through the full lifecycle.
• Shopify or equivalent e-commerce platform experience.
• Agile delivery experience.
• Strong understanding of digital trading and customer journeys.
• Experience managing product roadmaps and backlogs.
• Strong analytical, commercial and stakeholder management skills.

Desirable

• Healthcare, pharmacy, retail or wholesale experience.
• Experience with digital healthcare services.
• CRO, digital analytics or AI-enabled customer experience knowledge.

• Salary expectations
• 25 days (pro rata) annual leave plus bank holidays, increasing with length of service
• Medicash - a health cash plan to support everyday healthcare costs (e.g. eyecare, prescriptions)
• iTrent Financial Wellbeing - an app to help manage and access your pay flexibly
• High street discounts and offers
• Employee Assistance Programme (EAP)
• Contributory Pension Scheme