Workstation Support Technician

Complete Mayo onboarding, system access, and TDR training, and participate in Pilot TDR beginning in November 2026

Test workstations and peripherals at assigned MCHS locations by following step-by-step test scripts

Accurately document test results, failures, and issues in the designated tracking tools

Escalate identified issues to the appropriate technical teams for remediation

Retest devices and workflows after remediation and track issues through resolution

Support Production TDR from December 2026 through April 2027, including the final handoff of open items into go-live readiness processes

Detail Oriented Problem Solving Customer Service Computer Science Computer Literacy Order Fulfillment Peripheral Devices Business Valuation Workflow Management Project Coordination, Strong computer troubleshooting and problem-solving skills

Ability to follow detailed written instructions consistently

Strong attention to detail and accurate documentation skills

Ability to travel between MCHS locations and work on-site

Preferred Qualifications:

Degree or coursework in information technology, computer science, or a related field

Familiarity with Windows workstations and common peripherals

Experience in a healthcare or customer-facing environment

Physical Requirements: Ability to stand, walk, and move between departments for extended periods.

Required Education:

High School / GED with four (4) years of experience in project coordination, order fulfillment, or customer service role.

OR

Associate’s degree with two (2) years of experience in project coordination, order fulfillment, or customer service role.

OR

Bachelors degree and excellent computer troubleshooting and problem-solving skills.

Skills

Basic computer skills, customer service

Top Skills Details

Basic computer skills,customer service, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.