IT Support Administrator

IT Support Administrator

• Support maintenance of internal systems, student records and online databases.
• Assist in developing and maintaining content for the website, social media, and digital platforms.
• Support SEO updates, keyword research, and fixing minor website errors or formatting issues.
• Assist with editing and uploading videos, graphic designs and digital materials.
• Assist in planning, developing and managing social media posts across platforms.
• Support email marketing campaigns and communication with prospective students.
• Help develop content strategies and publish blogs, images, and short-form video content.
• Contribute to PPC campaign setup (Google Ads, Meta Ads) under guidance.
• Identify new digital trends, tools, and creative ideas to boost student recruitment.

Administrative Duties

• Provide front-desk support: answering calls, greeting visitors, responding to student/staff enquiries.
• Manage the college inbox, responding to emails professionally and promptly.
• Maintain accurate student and staff records, registers, and documentation.
• Support the Principal with diary management, scheduling and meeting preparation.
• Prepare documents, letters, reports, and internal communications.
• Assist with minute-taking, compiling agendas and following up on actions.
• Support student admissions and onboarding processes.
• Liaise with external partners, awarding bodies, councils and recruitment agents.
• Help organise open days, workshops and college events.
• Handle confidential data securely and in accordance with college policies.
• Provide general office support, including filing, printing, photocopying and data entry.

• Excellent written and verbal communication.
• Strong organisation and time management skills.
• Confident working independently and managing workload.
• Good understanding of social media platforms and digital tools.
• Basic IT troubleshooting skills and confidence using Microsoft Office.
• Creative mindset with interest in content creation and marketing.
• Ability to explain digital/technical concepts clearly to non-technical staff.
• High level of professionalism and customer service.
• Able to work in a diverse and fast-paced environment.

Desirable Technical Skills (training can be provided)

• Basic knowledge of SEO/Google Analytics.
• Experience with website content management systems (WordPress or similar).
• Understanding of HTML or JavaScript basics.
• Video/photo editing skills (Canva, CapCut, Adobe tools etc.).
• Experience running social media pages or digital campaigns.
• Familiarity with CRM systems or education databases., Essential:
• Bachelors in IT, Media, Business, or Digital Marketing (or equivalent).
• Strong proficiency in Microsoft Outlook, Word, Excel and online systems.

Desirable:

• 12-16 months experience in admin, IT support or digital marketing.