Service Design Tutor

• Strong knowledge of service design principles, frameworks, and human-centred design methodologies.
• Understanding of user research, service mapping, journey mapping, service blueprinting, design thinking, co-design, and participatory design.
• Knowledge of accessibility, inclusive design, organisational change, digital transformation, and continuous service improvement.
• Understanding of Agile delivery, multidisciplinary team working, stakeholder engagement, facilitation, and data-informed decision-making using service performance metrics.

Experience

• Significant experience as a Service Designer, UX Designer, Human-Centred Designer, or similar.
• Proven ability to lead or contribute to end-to-end service design projects, from discovery through implementation and evaluation, including prototyping and piloting.
• Experience conducting user research and translating insights into service improvements within complex organisations.
• Skilled in facilitating workshops, co-design sessions, and stakeholder engagement activities.
• Experience working collaboratively across product, delivery, technology, policy, and operational teams.
• Ability to coach and develop others in service design practices.
• Excellent communication, organisational, and time management skills, with the ability to manage multiple stakeholders and learner relationships.

Desirable Knowledge & Experience

• Knowledge of Lean, Systems Thinking, Design for Six Sigma, product management, business analysis, digital delivery, customer experience measurement, and AI-enabled services.
• Understanding of apprenticeship standards, funding, quality assurance, Ofsted requirements, and the Level 6 Service Designer Apprenticeship Standard.
• Experience delivering degree-level or Level 6 learning, apprenticeships, or professional development programmes.
• Experience supporting apprentices with portfolios, end-point assessment preparation, and employer-based projects.
• Experience using virtual learning environments and digital learning technologies.
• Relevant qualifications in Service Design, UX, Human-Centred Design, Design Thinking, or Digital Transformation.
• Teaching, assessor, or quality assurance qualifications (or willingness to achieve them).