Desktop Support Technician_Springfield

Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment., * Responds to change management requests including installing new PC equipment, providing end-user deskside support and other related activities.

• 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and the status of the repair
• Understands and follows all documented service operations policies and procedures., How many years of Active Directory experience do you have?* What ticketing systems have you used?* How many years of Break/Fix experience do you have?* Are you A+ Certified?* YesNo Do you have experience with SCCM?* SMS Consent

By checking the box below, you agree to receive SMS text messages from Gr8ttek regarding your job application, interview scheduling, screening questions, hiring updates, onboarding, and other employment-related communications.

Message frequency varies. Message & data rates may apply. Reply STOP to opt out. Reply HELP for help.

Privacy Policy https://gr8ttek.com/privacy-policy/

Terms & Conditions https://gr8ttek.com/terms-of-service/ I agree to receive SMS text messages from Gr8ttek regarding my job application, interview scheduling, hiring updates, onboarding, and other employment-related communications. The following questions are entirely optional. To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more. Gender Race/Ethnicity

The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers., if this is you, then keep reading and apply!, * Maintain all required OEM Certifications as directed by Management

• 3+ years experience relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

• A “disabled veteran” is one of the following:
• a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
• a person who was discharged or released from active duty because of a service-connected disability.
• A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service.
• An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
• An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.