Phone Support Technician

Flex Ltd.
Wapakoneta, OH, United States
15 days ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Compensation
$49,920 - $62,400
Working hours
Regular working hours
Job source

Tech stack

Microsoft Office TeamViewer

Job description

  • Help resolve technical problems on CNC and waterjet products and controls via phone or TeamViewer
  • Work directly with our customers to repair, program, and troubleshoot their control systems, specifically Delta Tau, Fanuc and Siemens
  • Troubleshoot machine controls
  • Process spare parts orders
  • Compile records of equipment and machinery information used on customer site
  • Assist in maintaining and monitoring inventory of spare parts for all machines to minimize downtime
  • Work on all pneumatic, electrical, and hydraulic components on CNC machinery
  • Experience with Microsoft Office Suite and other business programs

Requirements

  • Comply with the company safety procedures. Live the company culture of integrity and professional competence
  • Quality - Ensure standards are maintained in a highly regulated, process driven environment
  • Excellent written and oral communication skills
  • Must be a self-starter, team player, work well with others and have a positive attitude
  • Must be a creative thinker, results oriented, focused, and attentive to detail and accuracy
  • Must have ability to prioritize, multi-task and meet deadlines
  • Sharp, quick, dedicated and innovative problem solver
  • Core values and continuous self-improvement
  • Must be organized, detail oriented, and able to think designs through completely

Benefits & conditions

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Referral program
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

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