Phone Support Technician
Flex Ltd.
Wapakoneta, OH, United States
15 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Compensation
$49,920 - $62,400
Working hours
Regular working hours
Job source
Tech stack
Microsoft Office
TeamViewer
Job description
- Help resolve technical problems on CNC and waterjet products and controls via phone or TeamViewer
- Work directly with our customers to repair, program, and troubleshoot their control systems, specifically Delta Tau, Fanuc and Siemens
- Troubleshoot machine controls
- Process spare parts orders
- Compile records of equipment and machinery information used on customer site
- Assist in maintaining and monitoring inventory of spare parts for all machines to minimize downtime
- Work on all pneumatic, electrical, and hydraulic components on CNC machinery
- Experience with Microsoft Office Suite and other business programs
Requirements
- Comply with the company safety procedures. Live the company culture of integrity and professional competence
- Quality - Ensure standards are maintained in a highly regulated, process driven environment
- Excellent written and oral communication skills
- Must be a self-starter, team player, work well with others and have a positive attitude
- Must be a creative thinker, results oriented, focused, and attentive to detail and accuracy
- Must have ability to prioritize, multi-task and meet deadlines
- Sharp, quick, dedicated and innovative problem solver
- Core values and continuous self-improvement
- Must be organized, detail oriented, and able to think designs through completely
Benefits & conditions
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
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Prepare application
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- Open in Claude
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