Director of IT PMO

• Lead the IT PMO and oversee enterprise project portfolios, ensuring delivery quality, cost control, and alignment with business and technology priorities.
• Develop and execute IT project management strategy, annual portfolio plans, and technology roadmaps.
• Oversee project governance, budgets, resource allocation, risk management, change management, and executive reporting.
• Establish PMO standards, procedures, tools, KPIs, and performance metrics to improve delivery and operational efficiency.
• Build strong relationships with business stakeholders and senior IT leadership to align technology initiatives with organizational goals.
• Lead, coach, and develop project management staff; establish performance objectives and address performance issues.
• Manage third-party contractors, systems integrators, and external vendors.
• Drive issue resolution, manage escalations, and communicate project status, risks, financials, and deliverables to executive leadership.
• Ensure compliance with organizational policies and project management best practices.

• Bachelor’s degree required; MBA preferred.
• PMP certification preferred, not required.

Experience Requirements

• Senior PMO leadership experience in a mid-sized or large organization, or at least two years at Director level or above in management consulting with relevant enterprise project management experience.
• Experience overseeing multiple technology portfolios, including supply chain, merchandising/commercial functions, corporate systems, infrastructure, and cybersecurity.
• Extensive people management experience, including leading teams of five or more employees.
• Experience with PMO KPIs, performance reporting, budgeting, and portfolio governance.
• Experience applying change management frameworks such as ADKAR/Prosci, Kotter, or Lewin.
• Proven ability to improve customer experience, drive results, and manage complex organizational change.

Skills & Abilities

• Strong executive communication, stakeholder management, and leadership skills.
• Excellent analytical, organizational, and problem-solving abilities.
• Strong business and technical acumen, sound judgment, and adaptability in fast-paced environments.
• Experience with ServiceNow SPM, Smartsheet, Microsoft Project, Jira, or comparable project management tools.

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance