IT Project Manager

Analyze, resolve, document, and communicate outcomes for assigned incidents and service requests using the approved ITSM tool and intake channels., * Project Planning & Execution

• Work with selected vendor to manage and hold accountable to the project plan: scope, timeline, milestones, deliverables, and work breakdown
• Coordinate requirements gathering, software customization, testing, and deployment phases
• Ensures the selected vendor completes project documentation including, but not limited to, status reports, risk logs, issue logs and effective management of the state’s SharePoint site.
• Stakeholder Management
• Engage with cross-functional teams: business analysts, registry staff, IT, legal, compliance and external stakeholders
• Facilitate requirements, steering committee meetings, and stakeholder updates
• Manage expectations and bring escalations to the Chief.
• Budget & Resource Management
• Quality Assurance & Testing
• Work with the vendor to define and lead user acceptance testing (UAT)
• Ensure data integrity, system performance, security compliance, and regulatory adherence
• Training & Roll-out
• Go-Live & Post Implementation Support
• Ensure Independent Verification & Validation (IV&V)

• Bachelor’s degree in Computer Science, Information Systems, Public Health, Business, or related field
• 5+ years’ project management experience, ideally in software implementations for public records, registry, or healthcare systems
• PMP, PRINCE2, or equivalent project management certification
• Strong stakeholder engagement and communication skills
• Proven experience with ALM tool sets
• Familiarity with data security, privacy regulations, and database technologies
• Excellent analytical, organizational, leadership, and problem-solving skills
• Ability to manage and influence cross-functional teams
• Experience with training, documentation, and knowledge transfer

Education:

• Bachelor’s degree in Computer Science, Information Systems, Public Health, Business, or related field