IT Project Manager

The IT Project Manager owns the technical delivery of client implementations, from data onboarding and integration through validation and go-live. You will develop detailed project plans, define scope, set milestones, allocate resources, and manage schedules to ensure timely delivery across varying project types ranging from 1 week to 6 months.

You will keep plans current in Smartsheet and Jira and give executive leadership a transparent view of status, risk, and decisions needed., Project delivery

• In collaboration with the Sales team complete the sales hand-off to implementation ensuring scope and deliverables are understood prior to drafting plans and securing technical resources.
• Plan and run 4-8 concurrent client implementations, from kickoff through go-live and hand-off to Client Success.
• Build and maintain project plans, timelines, and dependencies in Smartsheet; keep Jira epics and tasks in sync with the plan.
• Lead client meetings, business reviews, and requirement discussions ensuring alignment of the client expectations are understood and can be met by our technical and business subject matter experts.
• Lead technical workstreams: data intake and file specifications, SFTP/API integrations, data quality validation, environment setup, and user access.
• Manage scope, change requests, and the RAID log (risks, assumptions, issues, decisions); escalate early with options, not just problems.
• Other duties as outlined by Sr. Implementation Director

Stakeholder and client management

• Run internal and client status meetings, with agendas, notes, and action items sent within 24 hours.
• Serve as the day-to-day technical contact for client IT, data, and security teams.
• Prepare concise status reports and dashboards for executive leadership.

Compliance and quality

• Ensure every project follows HIPAA, HITRUST, and Prealize data-handling policies, including the minimum-necessary standard for PHI.
• Coordinate security questionnaires, BAAs, and data-sharing approvals with Security and Legal.

Process improvement

• Refine implementation templates, playbooks, and Smartsheet-Jira workflows.
• Capture lessons learned at close-out and feed them into the next project.

• Bachelor’s degree in Information Systems, Computer Science, Business, related field, or equivalent experience.
• 5+ years managing IT or software implementation projects, with at least 2 years in healthcare, health tech, or payer/provider settings.
• Working knowledge of healthcare data: claims, eligibility, EHR/clinical data, and common file formats and transfer methods (flat files, SFTP, APIs).
• Hands-on experience with HIPAA-regulated data and security reviews.
• Proficiency in Smartsheet (or MS Project) and Jira; comfort with both waterfall and agile delivery.
• Clear written and verbal communication, including presenting status and trade-offs to executives and clients.
• Proven ability to run several projects at once without dropping details., * PMP certification preferred; PMI-ACP or Certified ScrumMaster a plus.
• Experience implementing predictive analytics, population health, or risk-stratification products.
• Familiarity with cloud data platforms (AWS, Snowflake, or similar) and SQL basics for data validation.
• Experience with Smartsheet-Jira integrations and building Smartsheet dashboards.
• Background supporting multi-tenant or channel-partner programs (e.g., PEOs, TPAs).