ICT Client Liaison Officer

The post holder will support the ICT Projects & Liaison Manager to deliver high quality, efficient and effective ICT services to the Council and to fulfil the team’s service objectives and plans by working in partnership with colleagues, within and out with the service., To undertake a specialist and leading role within the ICT Projects & Liaison Team working closely with your client services as their ICT business partner to identify opportunities for service improvements through the application of ICT by the:

• Identification and introduction of appropriate technology solutions;
• Introduction of effective service level management;
• Effective communication with clients within corporate ICT initiatives; and
• Management of 3rd party ICT supplier contracts.

You should be a self-motivated professional with experience of organising the provision of wide-ranging IT services to end-users in a fast-moving environment, involving engagement with key customer stakeholders as well as end-users, taking ownership of projects from inception through delivery and into business-sas0usual support, and in particular:

• Experience of Business Case Creation;
• Experience of IT contract management; and
• Experience of the Prince2 project methodology.

You should have a good understanding of the ITIL Service framework and possess excellent communication and presentation skills.

This is a permanent post working 35 hours per week with a fully flexible approach to work, we offer a hybrid approach to your workspace - from home or an allocated Council office. Limited travel required across Argyll and Bute due to extensive use of technology.

Our employees make good things happen in the day-to-day life and for the longer term future of Argyll and Bute. We want you to feel valued working for us. We offer various benefits to support you, such as a competitive salary, pension scheme, generous leave entitlement, cycle to work scheme, discounts on gym memberships and leisure centres, wellbeing initiatives, and opportunities for learning and career growth. We also embrace a modern approach to work, offering a flexible first approach where possible to requests from our employees to how they work.

We provide information to help with moving to the area, from finding somewhere to live to securing employment, and from schools and wider education to the varied lifestyles available here. If you have any enquiries, you’re welcome to get in touch with us at

settlementproject@argyll-bute.gov.uk. If your enquiry is only about housing, you are welcome to contact

workerhousing@argyll-bute.gov.uk directly.

We care about our people and the world around us and always aim to do the right thing. From employee recognition schemes to environmental policies we have many initiatives in place to help us look after the things we all care about. Learn more here

Argyll and Bute Employee Recognition Programme,

Disability Confident,

Armed Forces,

Fair Work First Statement,

Equality and Fairness,

Climate Change,

Flexible and Hybrid Working Policy

Argyll and Bute Council recognises the numerous benefits of a positive work-life balance to the wellbeing and productivity of our employees. We will take a flexible first approach to requests from our employees to change the way that they work. While we must balance such requests with the need to ensure the quality of the important services we deliver are not compromised, we will ensure that each request is given careful consideration with a view to achieving a positive outcome wherever possible.

Argyll and Bute is one of Scotland’s most stunning areas. As its award-winning council, we play a vital part in the day-to-day life and long-term future of our beautiful and diverse communities. Our unwavering purpose is to make Argyll and Bute the place to be, the place where people want to live, to work and do business. And we are committed to making the council the place to have a great career, by providing excellent benefits and a friendly, dynamic working culture so that each of our 5000 colleagues can deliver services that help our corner of Scotland thrive. Join us to make a difference.