IT Support Engineer (REC2074)

Reporting to the Senior Technology and Systems Manager, you will work to support the day to day running and maintenance of SAMH’s IT and cloud-based systems for over 650 staff across 30 sites in Scotland. You will be responsible for delivering a high-level of support for issues involving hardware, software, SaaS & digital systems and networking capabilities. You will also work to support and develop the information technology itself., You will work in a supportive environment and will be provided with a full induction and training opportunities. You will be given the chance to develop your knowledge and skills, as well as develop professionally. Some of our benefits include

You will have the ability to support on multiple high impact projects across an IT and digital portfolio. You must have excellent communication skills and experience of dealing with non-technical stakeholders. You will have responsibility for ensuring that staff issues are resolved in a timely and courteous fashion.

You will possess 2-3 years’ experience working on a 1st and 2nd line support for an established IT department or Managed Service Provider and also be in possession of a information technology qualification.

You must be able to work in an agile fashion, often dealing with multiple tasks at the same time and be able to work within a diverse team.

What we are looking for:

· 2-3 years’ experience providing 1st and 2nd line support within an established IT department or Managed Service Provider.

· A relevant information technology qualification.

· Practical experience supporting hardware, software, SaaS and digital systems, cloud services and networking.

· Excellent communication skills and the ability to explain technical issues clearly to non-technical colleagues by email, telephone and in person.

· A strong customer-service approach, with the ability to resolve issues promptly, professionally and courteously.

· The ability to prioritise and manage multiple support requests and project tasks in an agile working environment.

· A collaborative and flexible approach, with the confidence to work independently and contribute effectively within a diverse team.

· Fully funded SVQ qualification to meet the conditions of your SSSC registration

· Reimbursement of PVG, Disclosure & SSSC annual fees and registration costs.

· Funded continuous learning and development opportunities, access to over 100 courses online in addition to classroom and virtual training sessions

· 30 days annual leave rising to 33 after 5 years’ service

· 4 public holidays

· 2 paid wellbeing days off per year to use on what matters to you

· Team wellbeing budgets

· Workplace pension scheme

· Life Assurance policy

· Employee Assistance Programme

Around since 1923, SAMH is Scotland’s national mental health charity. Today, we operate over 70 services in communities across Scotland, providing mental health social care support, addictions and employment services, among others. Together with national programme work in respectme, suicide prevention, and physical activity and sport, these services inform SAMH’s policy and campaign work to influence positive social change.

SAMH is dedicated to mental health and wellbeing for all: with a vision of a society where people are able to live their lives fully, regardless of present or past circumstances.