IT Support Analyst

Renowned global law firm with an exciting growth trajectory is seeking a proactive and customer focused IT Support Analyst to join the firm’s IT department in Liverpool. In this role, you will be first point of contact for all IT-related queries across the firm, providing face-to-face and remote technical support to Lawyers and Business Services professionals in a fast-paced and rewarding environment., * Act as the first point of contact for IT support, providing face-to-face, telephone, email, and remote assistance to users across the firm.

• Log, prioritise, troubleshoot, and resolve incidents and service requests, escalating more complex issues where appropriate.
• Configure, deploy, maintain, and support desktops, laptops, mobile devices, printers, peripherals, and meeting room technology.
• Support Microsoft Windows, Microsoft 365, Active Directory, Microsoft Entra ID, legal applications, and document management systems.
• Manage user accounts, access permissions, password resets, and the IT onboarding and offboarding process, including hardware and account provisioning.
• Maintain accurate records of IT assets, equipment, incidents, and documentation within the IT service management system.
• Liaise with third-party suppliers and perform routine system maintenance, software updates, and equipment builds.
• Ensure compliance with IT security, data protection, and cybersecurity policies, while supporting IT projects and technology rollouts.

• Previous experience in an IT support or service desk role is essential.
• Law firm experience is highly advantageous.
• Experience supporting Microsoft 365, Outlook, Teams, and Office applications.
• Basic understanding of Active Directory and user account administrations.
• Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPN.
• Experience with desktop hardware, laptops, printers, and mobile devices.

Skills

• Active Directory (Line)
• Communication Skills (Key)
• Customer Service
• Microsoft Office (Entry)
• Microsoft Windows OS (Win)
• Networking Skills (Wan)
• Problem Solving (Process)
• Self-Motivation
• Technical Support (IT)
• User Experience & Management

• Salary to £34,000
• Hybrid working (3 days office / 2 days remote)
• Fantastic employee benefits
• Liverpool Office