Technical Support Manager (Hardware)

We’re working with a well-established UK technology business that designs, supplies, and supports advanced on-vehicle hardware and software systems used in operationally critical environments. They are looking to add a senior, hands-on technical support specialist to their team.

This role is ideal for someone who enjoys being the technical authority - owning complex issues, supporting engineers and customers.

The role

You will take end-to-end ownership of technical support cases, acting as the escalation point for complex hardware and system issues. The role is a mix of remote support, documentation and training, hands-on testing.

You’ll work closely with field engineers, customers, and internal technical teams to diagnose faults, support new customer onboarding, and improve first-time fix rates through better guidance, training, and processes.

• Hands-on experience in a technical electronics or hardware support role
• Strong fault-finding and root-cause analysis skills
• Experience supporting customers or field engineers in a technical environment
• Clear and confident communicator, both written and verbal
• Comfortable working independently and managing multiple priorities

Desirable

• Experience with IP CCTV or video management systems
• Exposure to 4G/5G routers, networking, or telematics hardware
• Background in field service engineering or technical training
• Familiarity with ticketing/helpdesk systems and support KPIs
• Interest or experience with AI edge devices (e.g. GPU/NPU-based hardware)