Technical Support Specialist

As a Technical Support Specialist, you’ll help customers use our products and services with confidence. You’ll investigate technical issues, guide people through solutions and work closely with colleagues to deliver friendly, practical support.

Your responsibilities will include:

• Providing first- and second-line technical support for Broadcast Radio products.
• Setting up and configuring laptops and desktops, including installing authorised software.
• Troubleshooting issues and providing customer guidance and training.
• Building positive relationships with customers and colleagues.
• Keeping your technical knowledge up to date.
• Representing Broadcast Radio at public events and trade exhibitions when needed.

Working hours

Monday to Friday, 9am to 5pm.

The role may include occasional evening work to support customers and operational requirements.

We’re also open to candidates who would prefer to work regular evening shifts instead of standard UK daytime hours, helping us support international customers across different time zones. Please mention your preferred working pattern in your application so we can discuss what might work for you and the team.

We’re growing our technical team and looking for someone who enjoys solving problems, learning new skills and helping customers get the most from their technology. Experience in radio is welcome, but you don’t need a broadcasting background to join us., * At least one year’s experience in a first- or second-line technical support role.

• Practical experience setting up and maintaining IT hardware.
• Knowledge of Windows desktop and/or Windows Server operating systems.
• Strong customer service skills and the ability to explain technical information clearly.
• A methodical approach to troubleshooting and confidence managing competing priorities.
• The ability to travel within the UK and overseas.
• Curiosity about technology and a willingness to keep learning.

The following would be useful, but aren’t essential:

• Experience installing or supporting audiovisual equipment.
• A background in radio or audio technology.
• Experience providing technical services to educational institutions.
• Experience delivering training, either one-to-one or to groups.
• A full driving licence and access to a vehicle., * A-Level or equivalent (required), * Support or Helpdesk: 1 year (required)

• Comprehensive training in our products and services.
• Opportunities to develop your technical skills and grow your career in broadcast technology.
• A supportive team where you can learn from experienced colleagues.
• 28 days’ paid holiday per year, including UK bank holidays, plus an additional paid day off for your birthday.
• Private health insurance, subject to acceptance by the insurer.

You don’t need to know our products already. What matters is your willingness to learn, your approach to solving problems and your commitment to looking after customers., If you enjoy technology and helping people, we’d love to hear from you. Tell us about your experience, what interests you about the role and whether you’re looking for UK daytime hours or regular evening shifts.

We’re looking to fill this position as soon as possible. Applicants must already be based in the UK and available to attend an in-person interview within the next two weeks if required.

Ideally, you’ll be based in Yorkshire or Lincolnshire, or within a reasonable commuting distance of the role. We’re unable to consider applications from candidates currently based overseas.

Job Types: Full-time, Permanent

Pay: £27,000.00-£31,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Free parking
• On-site parking
• Private medical insurance

Founded in 1997, Broadcast Radio Ltd helps stations of all sizes create and deliver great radio. Our work spans on-premises systems, cloud services, studio builds, installation and training, supporting customers across the UK and around the world.