IT Support Engineer

Regional Recruitment are recruiting for an IT Support Engineer to join a growing and collaborative IT team based in South Birmingham. This is an excellent opportunity for someone with experience in 1st and 2nd Line IT Support who is looking to develop their technical skills within a varied and hands-on role.

Working as part of a small IT team, you will provide technical support to approximately 90 users across four office locations, troubleshooting hardware and software issues and helping to maintain the organisation’s IT systems. You’ll also have the opportunity to get involved in wider IT projects, application development and software integrations, with training and support provided., * Providing 1st and 2nd Line IT support to approximately 90 users across four office locations

• Troubleshooting and resolving a range of hardware, software and system-related issues
• Supporting the IT Network Manager with the day-to-day maintenance and operation of IT systems
• Working alongside the IT Database Administrator to improve system functionality and user experience
• Assisting with the maintenance and development of business applications
• Supporting programming, scripting and application development as skills develop
• Assisting with the integration of third-party software into existing systems
• Liaising with external software providers to resolve technical issues and support system improvements
• Providing training and guidance to new and existing users
• Developing user training materials and technical documentation
• Managing multiple IT tasks and projects, ensuring work is completed accurately and within agreed deadlines
• Travelling to other office locations when required to provide technical support

Essential:

• Previous experience in a 1st and 2nd Line IT Support role
• Experience troubleshooting hardware and software issues
• Good understanding of IT systems and business applications
• Strong problem-solving and communication skills
• Ability to manage multiple tasks and prioritise workloads effectively
• Confident supporting users and liaising with external software providers
• Full UK driving licence and access to own vehicle
• Willingness to learn new technologies, systems and programming languages

Desirable:

• Formal IT qualifications or relevant technical training
• Experience working within a small IT team or business environment
• Exposure to databases, programming or scripting
• Familiarity with application development and software integrations
• Experience supporting business management or case management systems
• Previous experience delivering user training or preparing technical documentation, As an IT Support Engineer, you will be expected to be technically minded, adaptable and proactive, with a solid foundation in 1st and 2nd Line IT Support. You should be confident troubleshooting technical issues, supporting users and working collaboratively within a small team.

The successful candidate will be someone who enjoys problem-solving, is keen to learn new technologies and is comfortable taking on a variety of IT responsibilities. Previous programming or scripting experience is not essential, as training and development will be provided.

A full UK driving licence and access to your own vehicle are essential, as travel between office locations will be required. About Regional Recruitment

• Salary of around £27,000, dependent on experience
• Permanent, full-time position
• Opportunity to join a small and supportive IT team
• Varied role with exposure to a range of IT systems and technologies
• Training and development opportunities
• Opportunity to develop programming, scripting and application support skills
• Exposure to wider IT projects and system improvements
• Opportunity to build on your technical experience and progress your career

This position is being advertised by Regional Recruitment Ltd, an award-winning independent recruitment agency established in 2008. We specialise in permanent, temporary, and contract opportunities across the Commercial, Construction, Industrial, Technology, and Engineering sectors.