Senior Data Analyst

• Use advanced analytics to identify opportunities that increase customer value, product adoption, engagement and revenue across the existing customer portfolio.
• Design and implement customer segmentation, contact strategies, predictive models and test-and-learn programs focused on cross-selling, retention, dormancy reactivation and attrition reduction.
• Analyze transactional and financial data and evaluate new internal and external data sources to improve propensity, dormancy and service-action models.
• Partner with Service and Relationship Management teams to understand customer journeys, improve conversion and translate insights into actionable commercial strategies.
• Develop automated Python- and SQL-based workflows for data preparation, modeling, campaign execution and ongoing performance measurement.

• Proven commercial analytics experience focused on customer value optimization, cross-selling, retention and engagement, ideally within payments, financial services or an SME environment.
• Advanced SQL and Python skills, including experience preparing complex datasets, building analytical models and automating workflows.
• Experience designing test-and-learn frameworks, measuring incremental impact and using results to guide commercial decisions.
• Strong analytical and problem-solving skills, with a track record of translating complex data into measurable business outcomes and clear stakeholder recommendations.
• A bachelor’s or master’s degree in Statistics, Mathematics, Computer Science, Engineering, Finance or a related discipline.

It’s a bonus if you have

• Experience working with Snowflake and application programming interfaces, or APIs.
• Experience integrating data solutions with Salesforce CRM.
• Knowledge of the payments industry, small and medium-sized businesses, and existing-customer management strategies.

You’ll bring an entrepreneurial mindset, move comfortably in a fast-paced envi

ronment and maintain a strong focus on execution across multiple priorities. You’ll think like a client by using data to understand customer needs, act like an owner by taking accountability for commercial outcomes, and win as one team by helping stakeholders turn insight into action.

Our Global SMB team uses advanced analytics and commercial optimization to help existing customers gain greater value from their relationship with Global Payments. Working across Customer Management, Service and Relationship Management, the team develops data-led strategies that improve product adoption, engagement, retention and growth.

Our inclusive and global teams win together every day. We’re proud to have some of the best minds in the industry, who you can learn from as you grow your career. The people, the energy and the connections are unmatched. Come and be part of an ever-evolving company and discover dynamic opportunities that go beyond borders.

This role is based in our London hub, where you’ll collaborate with teams and offices across the globe.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative, always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.