Director of Operations I - Referral Management and Analytics - Pacific Northwest Region

The Director position functions as the operational leader of an assigned geographical region and works in conjunction with RVP/VP to develop, plan, direct, and control broad activities needed to ensure business success. The Director complies with organization objectives to ensure financial and operating success. Essential Duties and Responsibilities

• Carry out responsibilities in accordance with Elevate PFS policies and procedures and applicable regulations, including HIPAA, state/federal regulations related to operations, and labor regulations.
• Lead team to achieve performance of short-term goals and shares in long term planning with respective leadership team.
• Achieve financial objectives (revenue and earnings) for his/her region/business unit.
• Contribute to the business development process to increase market share and sale of additional service lines to existing clients.
• Escalate customer issues/concerns/problems in a pro-active and timely manner within reporting structure.
• Ensure continuous improvement of key operational processes and personnel.
• Evaluate and resolve general and specific business conditions as they relate to operational issues and keep appropriate corporate departments fully informed.
• Work in concert with RVP/VP to develop and implement strategies by contributing information, analysis, and recommendations to strategic thinking and direction.
• Oversee the employee evaluation process, including but not limited to performance evaluations, merit increases, and benchmark standards.
• Other duties as assigned.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.
• A Bachelor’s Degree in Finance/Accounting, Healthcare Management, Business (MBA/MHA) or related business field
• Three years’ experience in hospital revenue cycle management industry
• Minimum of 2 years of management experience leading at least 10 people
• Strong leadership and communication skills, high service orientation and strong computer system and analytical skills are required
• Must be adept at creating change and motivating teams through change
• Excellent time management and prioritization skills
• Accustomed to working in a rapidly changing environment
• Working knowledge of Microsoft Office Suite and the ability to learn computer applications
• Knowledge of HIPAA, ACA and EMTALA regulations
• Demonstrated ability to multi-task numerous systems, employee, and client urgencies.
• Excellent communication skills both written and oral
• Requires track record of outstanding leadership, teamwork and general management skills with budget and accounting practices
• Evidence of creativity, intensity, integrity, reasoned and thoughtful judgment, sense of urgency, a balance between analytical and intuitive skills and a willingness to “roll-up sleeves” and apply these attributes.
• Requires maturity, self-confidence, and sensitivity to function comfortably and effectively in a demanding environment
• Demonstrated willingness to get into the detail and capable of evaluating operations first-hand
• Has the stature to be credible with clients and senior company leadership; able to gain trust quickly
• Remote and Hybrid positions require a home internet connection that meets the company’s upload and download speed criteria.

ElevatePFS believes in making a positive impact not only within our industry but also with our employees -the organization’s greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.

• Medical, Dental & Vision Insurance
• 401K (100% match for the first 3% & 50% match for the next 2%)
• 15 days of PTO
• 7 paid Holidays
• 2 Floating holidays
• 1 Elevate Day (floating holiday)
• Pet Insurance
• Employee referral bonus program
• Teamwork: We believe in teamwork and having fun together
• Career Growth: Gain great experience to promote to higher roles