IT SUPPORT & BUSINESS SYSTEMS SPECIALIST

LINC Systems is seeking a motivated IT Support & Business Systems Specialist to provide responsive technical support for employees while assisting with business applications, system administration, and technology projects. This role is a strong fit for someone who enjoys troubleshooting, helping users, and learning how technology supports business operations. Experience with SAP or another ERP platform is helpful, but not required., * Provide first- and second-level support for computers, software, printers, mobile devices, connectivity, and common user issues.

• Respond to help desk requests promptly, communicate status clearly, and document solutions.
• Set up and maintain laptops, desktops, user accounts, permissions, and other technology equipment.
• Support Microsoft 365 applications, including Outlook, Teams, Excel, Word, and SharePoint.
• Assist users with ERP, CRM, customer portal, and other business application issues.
• Participate in system testing, upgrades, implementations, integrations, and technology improvement projects.
• Maintain technology asset records, procedures, configurations, and support documentation.
• Identify recurring issues and recommend practical improvements or automation.

• 2+ years of IT support, help desk, desktop support, or systems administration experience.
• Hands-on experience supporting Windows computers and Microsoft 365.
• Strong troubleshooting, organization, communication, and customer service skills.
• Ability to explain technical issues in clear, practical language.
• Ability to manage multiple priorities and work independently or as part of a team.
• Associate degree in Information Technology, Computer Information Systems, or a related field, or equivalent practical experience.

PREFERRED SKILLS

• Exposure to SAP or another ERP platform such as Epicor, Microsoft Dynamics, NetSuite, or Sage.
• Experience with Microsoft Entra ID, Active Directory, device management, or user access administration.
• Basic knowledge of networking, databases, reporting tools, SQL, Power BI, or Power Automate.
• Experience supporting CRM, ecommerce, customer portal, warehouse, or distribution systems.
• Experience assisting with application integrations, acquisitions, or system migrations.