Business Support II

Please complete the application in its entirety. Include all previous employment so that it may be taken into consideration. Please include a resume attachment with submittal of your application. Resume should document months and years with your dates of employment. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received before the closing date and time listed.

At Regional Transportation District (RTD), We make lives better through connections!

When you join RTD, you will be among dedicated employees exhibiting RTD’s values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits

(RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)

This position performs a wide variety of administrative tasks that are complex in nature where considerable judgement, analysis and initiative are required in resolving problems and making recommendations. Assignments are received in the form of results expected., ESSENTIAL:

• Performs a variety of complex tasks to relieve supervisor of routine operational and administrative details by managing, organizing, prioritizing, completing and/or delegating work and making decisions when appropriate and within established guidelines and policy.
• Provides requested information for operational and technical reports by researching departmental files and records; recording, retrieving data, compiling data/statistics and organizing and presenting information in professional format, which may include tables, charts and graphs.
• Performs administrative functions such as calendar scheduling, correspondence, travel arrangements, incoming and outgoing telephone calls, filing, developing presentations, meeting agendas and meeting minutes with particular emphasis on supervisor needs.
• Serves as liaison and represents the department on various issues with internal and external stakeholders.
• Manages and oversees documents for assigned area, ensuring the proper documents are created and signed, that all data is accurate and that documents are stored and backed up and any retention policies are followed.
• Assists supervisor with development and monitoring of assigned budgets.

OTHER:

• All job-related duties as assigned.

• An Associate’s degree in business support or administrative services preferred.
• A minimum of four years of progressively responsible administrative experience supporting executive or senior management level personnel.
• Proficiency in basic math.
• Knowledge of budget processing techniques
• Ability to communicate effectively orally and in writing, with good customer service skills, and the use of proper spelling, grammar, and punctuation.
• Ability to manage time and workload effectively which includes planning, organizing, and prioritizing with attention to details.
• Proficient with Microsoft Office Suite.
• Proficient with Outlook.
• Ability to use sound judgment and maintain confidentiality.
• Ability to communicate effectively, orally and in writing.

OR

• An equivalent combination of education, experience, knowledge, skills, abilities., COMMUNICATION (E): clear and concise verbal and written communication, polite and respectful of others, verifies understanding

CUSTOMER SERVICE ORIENTATION: treats all customers as #1 priority, views all staff as internal customers, assists customers without prompting, acts pro-actively on behalf of the customer, focuses on customer satisfaction

WORKLOAD MANAGEMENT (E): prioritizes tasks and requests for assistance, timely completion meeting deadlines, detail oriented

ETHICS AND INTEGRITY: perceived fairness; tolerance; honesty; consistent in application of policies and procedures.

JOB SPECIFIC COMPETENCIES

FLEXIBILITY: able to adapt behavior, opinions, tactics, and strategies to different situations, individuals, or changing priorities

RESPECTFUL: values others’ opinions; treats others courteously

UNDERSTANDING COMPANY POLITICS: identifies decision makers and decision-making processes; works within formal and informal structure of the organization; works with political and power relationships in the organization