Support Engineer Level 1

• Incident management: perform password resets, manage user accounts, and maintain access controls within Microsoft & Google environments
• Technical troubleshooting: support Azure cloud environment, Windows Server administration, Windows OS, Microsoft 365 applications, resolve routine PC and hardware issues, and address printer and network connectivity issues
• User support and administration: manage permissions and access rights, perform software installations, and assist with workstation setup
• Provide practical solutions, guidance, and technical support to end users while escalating more complex issues, as needed, to the System Administrator

• provide effective, professional and reliable IT support to a busy team of professionals
• act as initial point of contact for IT related issues by providing front line support to end users
• prioritize and manage a full workload with keen attention to detail and accuracy
• work both independently and in collaboration with others as a team player with a positive attitude
• comprehend and quickly diagnose and resolve technological issues
• apply organizational and IT skills with a system of followingup and followingthrough on pending items and issues
• work in a fastpaced environment, manage multiple tasks simultaneously, and problem solve, * Technical skills, including Basic network configuration, Windows desktop support, printer and peripheral support, Windows server administration, desktop application support, enterprise mobility solutions, thirdparty cloud support, communication technology implementation, and strong troubleshooting skills.
• High fluency with Microsoft Office Suite & Google Admin is greatly preferred but not required.
• Associate or bachelor’s degree preferred; industry certifications and equivalent IT experience are a significant plus.
• 1+ years related IT experience performing similar tasks in a professional service or School setting is preferred.
• Excellent written and verbal communications skills
• Excellent technological skills and the ability to effectively prioritize workload and problem solve with a positive and professional client service mindset and approach

Must have Valid driver’s license and reliable vehicle.

Edutek is an IT solutions provider with over 30 years of experience serving schools, universities, healthcare facilities, corporate environments, and advanced residential spaces. We were founded with the values of innovation, efficiency, and service created in a collaborative work culture. And that hasn’t changed. We strive to provide exceptional customer experiences for our clients, which begins with employing amazing people. We take our work seriously, but not ourselves. If you’re a smart, hard-working, dedicated individual who thrives in a laidback, friendly work environment, Edu Tek may be the place for you. We’re committed to attracting good people who are passionate about the work they do.