Desktop Support Specialist

Ipconfig Operations Apple IPad Subnetwork User Profile Communication Professionalism Desktop Support Microsoft Teams Network Routing Network Support Windows Desktop Customer Service Active Directory Network Switches Network Printers Technical Support Help Desk Support Virtual Computing Business Valuation Wide Area Networks Local Area Networks Software Installation Full Stack Development Collaborative Software Crestron (A/V Systems) Network Troubleshooting Business Transformation Troubleshooting (Problem Solving) Virtual Local Area Network (VLAN) Dynamic Host Configuration Protocol (DHCP), We are seeking a Desktop Support Technician to provide hands-on technical support within a fast-paced environment. This position will support end users, including faculty, staff, and clients, while troubleshooting desktop, network, mobile device, and technology issues., * Provide hands-on desktop support and troubleshooting for Windows-based computers and other end-user technology.

• Support Active Directory, including adding/removing users, password resets, user profiles, and basic account troubleshooting.
• Troubleshoot basic network connectivity issues involving TCP/IP, DHCP, DNS, VLANs, subnets, gateways, and LDAP.
• Utilize common network troubleshooting commands and tools, including ping, ipconfig, and traceroute.
• Assist with connectivity and troubleshooting involving switches, routers, printers, and other network-connected devices.
• Support mobile and classroom technologies including Chromebooks, iPads, Smart Boards, projectors, and related AV equipment.
• Provide support for collaboration platforms including Microsoft Teams and Zoom.
• Assist with workstation setup, software installation, configuration, upgrades, and general hardware troubleshooting.
• Troubleshoot AV and classroom technology, including familiarity with Crestron systems or similar technology.
• Work directly with end users and technical stakeholders to diagnose issues and provide timely, professional support.
• Work independently while collaborating with other members of the technical support team.

The ideal candidate has 13 years of IT support experience, strong Windows and Active Directory fundamentals, and a working knowledge of basic networking concepts. This is a highly customer-facing position, so strong communication skills, professionalism, and the ability to work independently are essential., * 13 years of experience in Desktop Support, IT Support, Help Desk, Network Support, or a similar technical role.

• Hands-on experience with Active Directory, including user administration and password resets.
• Strong Windows desktop troubleshooting skills.
• Working knowledge of fundamental networking concepts, including:
• Basic LAN/WAN troubleshooting
• Experience troubleshooting network connectivity using tools such as ping, ipconfig, and traceroute.
• Experience supporting mobile devices such as Chromebooks and iPads.
• Strong hardware, software, and workstation troubleshooting skills.
• Excellent communication, customer service, and interpersonal skills.
• Ability to interact professionally with users at different levels of technical knowledge.
• Ability to work independently and take ownership of technical issues., * Experience troubleshooting Smart Boards, projectors, classroom AV, and other instructional technology.
• Familiarity with Crestron AV systems.
• Experience supporting Microsoft Teams and Zoom.
• Familiarity with virtualization technologies such as VMware.
• Exposure to server hardware, virtual server environments, or storage technologies.
• Experience supporting network printers and other peripherals., We are looking for someone who combines strong technical troubleshooting skills with a customer-service mindset. This person should be comfortable walking into an issue, communicating directly with the end user, troubleshooting independently, and escalating appropriately when necessary., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.