Help Desk Support

Applications will be accepted for the position of Computer Help Desk Support. The Computer Help Desk Support will provide support to the administrative and academic technology of the district. All interested personnel may apply by clicking on to the link: www.applitrack.com/hillsidek12/OnlineApp to complete the application., + Responds in a timely manner to help-desk requests and meets deadlines on assigned projects. Follows guidelines of the Hillside IT District’s SLA Support Policy

• High School Diploma required
• College degree, school certification preferred
• Knowledge of computer systems, including hardware, software and networking required
• Experience with repairs, staff development, technology changes, articulation skills, congeniality and integrity necessary
• CompTIA A+ certification required
• CompTIA Network+ certification required (equivalent CCNA, MCP, etc), + Minimum of five years experience with on-premise and remote help desk support experience
• Minimum of three years experience with Windows Active Directory
• Minimum of three years computer networking experience
• Minimum of five years Windows 10/11 experience
• Assists in maintaining accurate records for inventory and repair/maintenance work
• Works with vendors in the repair and maintenance of equipment
• Works as a team member with other technical staff to communicate problems and solutions to ensure timely response and problem resolution for end users
• Ability to work on multiple projects and meet deadlines
• Ability to problem-solve and utilize strong troubleshooting skills to resolve issues to ensure minimal disruption of service to end users.
• Provides training to end users on all hardware/software systems and related technology equipment
• Ability to work independently with minimal supervision and prioritize tasks Position Type: Full-time

Eligible for medical, prescription, dental, and enrollment in the applicable NJ State Pension Program **All applications must be submitted on Applitrack for consideration. Equal Opportunity/Affirmative Action Employer