Individual Support Supervisor

The Individual Support Supervisor provides oversight and guidance to staff delivering

services designed to develop, maintain, and maximize participants’ independent

functioning in self-care, physical and emotional growth, socialization, communication,

and vocational skills.

The Individual Support Supervisor ensures that services align with the objectives of

improved health and welfare and supports participants in establishing and maintaining a, Staff Supervision & Development

• Supervises and supports direct care staff providing individual support services.
• Provides ongoing coaching, guidance, and feedback to staff to promote effective

service delivery.

• Provides training and professional development opportunities to staff as needed.
• Supports the orientation and training of new staff.
• Communicates regularly with staff regarding participant needs, service delivery,

performance, and areas requiring improvement.

Individual Support & Service Planning

• Oversees the implementation of Individual Service Plans (ISPs) and ensures

services are consistent with participants’ identified goals, needs, and preferences.

• Supports participants in developing, maintaining, and maximizing independent

living skills.

• Communicates regularly with individuals served to assess progress, challenges,

needs, and areas for improvement.

• Promotes participant choice, independence, dignity, and meaningful community

involvement.

• Collaborates with families, guardians, case managers, clinicians, and other

members of the interdisciplinary team to support participant outcomes.

• Ensures services are delivered in a manner that promotes the health, safety,

welfare, and independence of individuals served.

Program Management & Operations

• Monitors and evaluates service delivery to ensure compliance with DDS regulations

and agency policies and procedures.

• Ensures required progress notes, service reports, and other program

documentation are completed accurately and on time.

• Maintains ongoing communication with the Program Manager or Program Director

regarding participant needs, staffing, service delivery, and compliance concerns.

• Attends and facilitates ISP meetings, staff meetings, training sessions, supervision

meetings, and other agency meetings as required.

• Assists program leadership with identifying and addressing service delivery

concerns and operational needs.

• Maintains program compliance with applicable departmental policies, procedures,

and regulatory requirements.

• Ensures required staff-to-participant ratios are maintained as applicable.
• Supports quality assurance activities and assists with maintaining a high standard

of service delivery.

• Performs other duties as assigned or required by the Program Manager or Program

Director.

Professional Development

• Attends required orientation, in-service training, conferences, seminars, and other

professional development activities.

• Maintains required certifications and completes training within established agency

and regulatory timelines.

• Participates in ongoing training related to DDS regulations, person-centered

planning, documentation, leadership, and quality service delivery.

• Demonstrated ability to work effectively and collaboratively with individuals with

disabilities, direct care staff, families, guardians, and interdisciplinary team

members.

• Demonstrated ability to work independently and as part of a team.
• Strong leadership, professional documentation, communication, and

organizational skills.

• Ability to manage multiple priorities while maintaining service quality and

compliance.

• Ability to provide effective guidance, coaching, and support to direct care staff.

Education & Experience

• Bachelor’s degree in human services or a related field preferred.
• Experience supervising community-based services for individuals with disabilities;

or

• At least three (3) years of experience providing direct services to individuals with

disabilities, including leadership responsibilities.

Other Qualifications

• Must possess a valid Massachusetts driver’s license and meet the company’s driver

insurance requirements.

• Medication Administration Program (MAP) certification is required. Applicants

who are not currently MAP certified must obtain certification within three months of

hire to maintain employment.

• Current CPR and First Aid certifications are required.
• Must complete an acceptable CORI/background check and fingerprinting.
• Strong knowledge of person-centered services and the ability to support individuals

in achieving their identified goals and preferences.

• A supportive team environment where your growth is encouraged and valued.
• Meaningful work that directly impacts the lives of individuals and families.
• Opportunities for professional development and advancement.

Benefits Offered

• BCBS Medical, Dental, and Vision
• Flexible Spending Account (FSA)
• Dependent Care
• Paid Sick Time
• Paid Vacation Time, * 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid orientation
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance