DSP Supervisor

The DSP Manager is responsible for overseeing the daily activities, performance, scheduling, and supervision of Direct Support Professionals (DSPs) within Mason Counseling Group.

This position ensures that DSP staff provide safe, professional, person-centered services while maintaining compliance with organizational policies, applicable DBHDS regulations, and established program procedures.

The DSP Manager serves as the primary point of contact for DSP staff regarding daily operational matters, staffing concerns, and service delivery expectations. This individual is expected to demonstrate strong leadership, effective communication, problem-solving abilities, and consistent follow-through.

The DSP Manager is also responsible for ensuring that facility operations run efficiently, client needs are addressed promptly, and DSP staff remain accountable for their assigned responsibilities.

Essential Duties and Responsibilities

1. Staff Supervision and Leadership * Provide direct supervision, guidance, and support to assigned DSP staff. * Conduct and document monthly DSP supervision meetings. * Monitor employee performance, attendance, punctuality, and adherence to assigned schedules. * Ensure DSP staff understand and fulfill their assigned job responsibilities. * Provide ongoing coaching, feedback, and corrective guidance when necessary. * Identify employee performance concerns and communicate them promptly to the Program Manager and Human Resources. * Assist with onboarding, orientation, and training of newly hired DSP staff. * Promote professionalism, teamwork, accountability, and a positive work environment. * Ensure that instructions provided to staff are followed through and completed appropriately.

2. Daily Program and Facility Operations * Oversee daily DSP operations to ensure appropriate staff coverage and continuity of services. * Coordinate DSP schedules and communicate staffing needs or coverage concerns to the Program Manager. * Monitor staff assignments and ensure daily responsibilities are completed. * Conduct routine facility walkthroughs to identify safety, cleanliness, maintenance, or operational concerns. * Ensure common areas, client spaces, and assigned workstations are maintained according to organizational expectations. * Monitor supplies and communicate inventory needs to the designated purchasing personnel. * Report maintenance issues, equipment concerns, and facility deficiencies promptly. * Assist with opening and closing procedures as assigned. * Address routine operational challenges and escalate unresolved concerns appropriately.

3. Client Safety and Support * Ensure DSP staff maintain a safe, respectful, and supportive environment for all individuals receiving services. * Monitor staff interactions with clients to ensure professionalism and appropriate boundaries. * Ensure DSPs follow established client support plans, safety protocols, and program expectations. * Respond promptly to client concerns, behavioral incidents, and safety issues within the scope of the position. * Ensure incidents are reported, documented, and escalated according to organizational policies and regulatory requirements. * Collaborate with clinical personnel regarding client needs or changes in behavior. * Promote client dignity, independence, privacy, and person-centered care. * Ensure staff follow emergency preparedness and crisis response procedures within their training and assigned responsibilities.

4. Documentation and Compliance * Monitor DSP documentation for accuracy, completeness, and timely submission. * Ensure DSP staff comply with organizational policies, confidentiality requirements, and applicable regulatory standards. * Identify documentation deficiencies and provide appropriate coaching and follow-up. * Maintain records of staff supervision, training, and performance-related discussions. * Assist with internal audits, inspections, and quality improvement activities. * Ensure DSP staff understand and follow applicable reporting procedures. * Notify leadership of potential compliance concerns or policy violations.

5. Scheduling, Attendance, and Accountability * Assist in developing and maintaining appropriate DSP staffing schedules. * Monitor attendance, tardiness, call-outs, and shift coverage. * Ensure staffing concerns are communicated to the Program Manager and Human Resources. * Verify that DSP staff are working their assigned schedules and completing required duties. * Monitor appropriate use of timekeeping procedures. * Ensure requests for time off and schedule adjustments follow organizational policies. * Address recurring attendance or performance concerns through the appropriate supervisory process.

6. Communication and Collaboration * Maintain consistent communication with the Program Manager, clinical team, Human Resources, and other departments. * Participate in management meetings, staff meetings, and required training sessions. * Communicate operational updates, staffing concerns, and client-related issues promptly. * Collaborate with clinical personnel to support continuity of care. * Provide clear instructions to staff and verify completion of assigned responsibilities. * Demonstrate professionalism when addressing concerns, resolving conflicts, and communicating organizational expectations.

• High school diploma or GED required; associate’s or bachelor’s degree in human services, psychology, behavioral health, healthcare administration, or a related field preferred.
• Minimum of two years of experience in behavioral health, residential services, direct support, or a related human services setting preferred.
• Previous supervisory or team leadership experience preferred.
• Knowledge of person-centered care, behavioral health services, and client safety practices.
• Familiarity with DBHDS regulations and applicable organizational compliance requirements preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to supervise staff, manage competing priorities, and maintain accountability.
• Proficiency with electronic documentation systems and basic computer applications.
• Ability to maintain confidentiality and exercise sound professional judgment.
• Must meet applicable background screening and training requirements.