Technical Account Specialist

Quintara Biosciences is hiring a Technical Account Specialist to support customers using our DNA sequencing and preparation services. This entry-level to junior role combines customer communication, technical service support, and project coordination, helping customers and internal teams keep projects moving from inquiry through completion.

Work Schedule

• Full-time, on-site position in Watertown, MA.
• Monday-Friday, with hours based on business and customer-support needs.
• Typical schedules range from 9:00 AM-5:00 PM to 1:00 PM-9:00 PM, including schedules in between.
• Team members may rotate between schedules to provide customer-support coverage.

Responsibilities

• Respond to customer inquiries, recommend suitable services, prepare quotes, and assist with orders.
• Clarify sample and project requirements and translate them into accurate internal instructions.
• Track project progress and proactively update customers on production status, timelines, and delays.
• Coordinate with Production, Project Management, Logistics, Bioinformatics, Sales, and Quality to resolve issues; arrange specialist technical discussions when needed.
• Explain service options, sample requirements, and submission processes, and maintain accurate customer and project records.
• Identify customer concerns and additional service needs, and support basic account analysis and other assigned projects.

• Bachelor’s degree or higher in Molecular Biology, Biochemistry, Genetics, Biotechnology, Bioengineering, Life Sciences, or a related field; master’s degree preferred.
• 0-3 years of relevant experience in customer service, technical account support, project coordination, inside sales support, laboratory services, biotechnology, or sequencing.
• Strong professional communication, organization, attention to detail, and problem-solving skills.
• Interest in learning and explaining technical concepts, with the ability to coordinate multiple customer projects across teams.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• CRO, biotechnology, laboratory, or life science customer-facing experience is preferred but not required. Familiarity with NGS, PacBio, Nanopore, Sanger sequencing, or plasmid preparation is a plus.

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance