IT Support Technician - Tier 1

The Tier 1 IT Support Technician is responsible for providing first-level technical support to our managed service clients. You’ll troubleshoot a variety of hardware, software, Microsoft 365, and networking issues while delivering an outstanding customer experience., * Provide remote and onsite technical support for Windows desktops and laptops.

• Troubleshoot Windows, Microsoft Office, Microsoft 365, Outlook, Teams, OneDrive, printers, and common business applications.
• Create and manage user accounts in Active Directory and Microsoft Entra ID.
• Configure new computers and migrate user profiles.
• Install and configure hardware, software, and peripheral devices.
• Assist with basic networking issues including TCP/IP, DNS, DHCP, and Wi-Fi connectivity.
• Document all work accurately within our ticketing system.
• Escalate complex issues to senior engineers as needed.
• Follow company security policies and IT best practices.
• Deliver professional, courteous, and timely customer service.

This position is ideal for someone with 1-2 years of IT support experience who wants to continue developing their technical skills and build a long-term career in managed services and cybersecurity., * 1-2 years of professional IT support experience.

• Excellent troubleshooting and problem-solving skills.
• Strong written and verbal communication.
• Outstanding customer service skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Valid California driver’s license and reliable transportation.

Preferred

• Associate degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• CompTIA A+, Network+, or Microsoft certifications.
• Experience supporting:
• Windows 10/11
• Microsoft 365
• Microsoft Entra ID
• Active Directory
• Basic networking
• Remote support tools
• Experience working for an MSP is a plus.

What We’re Looking For

We’re looking for someone who demonstrates:

• A positive, professional attitude.
• Honesty and integrity.
• Accountability and follow-through.
• Strong attention to detail.
• A desire to continually learn and improve.
• The ability to remain calm under pressure.
• A genuine passion for helping clients succeed through technology.

• Competitive hourly pay.
• Paid vacation and company holidays.
• Retirement plan.
• Ongoing technical training and certification assistance.
• Exposure to modern Microsoft cloud technologies and enterprise cybersecurity solutions.
• Opportunities to work with Microsoft 365, Microsoft Entra ID, networking, virtualization, servers, cloud technologies, and security platforms.
• A clear career path into Tier 2 Support, Systems Engineering, Infrastructure Engineering, and Cybersecurity.
• Work alongside experienced engineers who enjoy mentoring and helping others grow.
• Join a company that values integrity, accountability, teamwork, and long-term relationships with both employees and clients.

Schedule

• Monday through Friday
• Full-time (40 hours per week)
• Occasional after-hours or onsite work may be required., * Why you’re interested in joining VM Tech.
• Your previous IT support experience.
• Any certifications you’ve earned or are currently pursuing.

If you’re looking for more than just another help desk job and want to build a long-term career with a company that values its employees, provides ongoing training, and delivers exceptional service to its clients, we’d love to hear from you.

Pay: $25.00 - $32.00 per hour

Expected hours: 39.0 - 41.0 per week, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

VM Tech Computer Services is a growing Managed Services Provider (MSP) and Managed Security Services Provider (MSSP) serving businesses throughout Southern California. We specialize in Managed IT Services, cybersecurity, Microsoft 365, cloud solutions, networking, server management, and compliance.

What sets us apart is our commitment to exceptional customer service. We don’t use overseas call centers or AI answering services-every client works directly with our experienced U.S.-based team. Our reputation has been built on honesty, accountability, responsiveness, and following through on our commitments.

If you’re passionate about technology, enjoy helping people, and are looking for a company that invests in your professional growth, we’d love to hear from you.